Capital Insurance Group Deploys One, Inc. Solutions for Digital Payment

CIG has deployed One, Inc’s ProcessOne, ContactOne and PortalOne tools, in order to improve usability and security.

(Photo Credit: Don Ramey Logan.)

Capital Insurance Group (CIG; Monterey, Calif.) has launched new payment processing features through its use of software from One, Inc. (Folsom, Calif.), a provider of cloud-based software and digital engagement solutions. As part of what a vendor statement characterizes as the initial phase of the initiative, CIG has deployed One, Inc’s ProcessOne, ContactOne and PortalOne tools, in order to improve usability and security. CIG serves policyholders in the Western region of the U.S., marketing in the personal, commercial, and agricultural business segments, with an emphasis on property related exposures.

John Halberstadt, VP of Technology & CIO, Capital Insurance Group.

With the successful deployment of the solutions, CIG policyholders now have the ability to make one-time credit card payments on the CIG Mobile App, One, Inc. reports. The vendor says that more payment options will be available to CIG’s policyholder in the coming months including recurring payments, the ability to check balances and pay by phone. The carrier will also be able to offer more communication channels, including text message alerts and social media notifications.

“This successful deployment reinforces our commitment to providing the best technology solutions to our agents and policyholders,” comments John Halberstadt, VP of Technology & CIO, Capital Insurance Group. “Digital billing is a huge piece of that equation, and we believe One, Inc. will help us accomplish just that. With their partnership, we will provide our policyholders with faster, convenient payment methods and improve overall security. We look forward to unveiling more enhancements in the coming months.”

Benefits that CIG’s policyholders will enjoy through the One, Inc. solutons’ deployment include the following, as described by the vendor:

Chris Ewing, CEO, One, Inc.

  • New billing and payment options, including recurring credit card payments, mobile app;payments, push notifications and pay-by-phone;
  • Ability to submit payments across multiple channels, including interactive voice response (IVR) with the ability to take a payment over the phone without the need of customer service assistance;
  • More digital communication options, including short message service (SMS) text messages, social media notifications and other innovative communication alerts; and
  • Improved technology and security, as the cloud-based software was designed for the insurance industry and has leading-edge technology to safeguard personal information.

“We congratulate Capital Insurance Group on its successful implementation,” comments Christopher W. Ewing, CEO, One, Inc. “We are proud to work with an innovative carrier like CIG who is leveraging new digital payment and communication alternatives and thrilled they chose One, Inc. as their digital engagement partner.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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