Canal Insurance Selects One Inc for Digital Payments

The insurer picked One Inc for expansive features and functionality it sought as part of an ongoing commitment to exceptional customer experience.

(Image source: Canal Insurance Homepage.)

Canal Insurance Company, a Greenville, S.C.-based commercial trucking and specialty transportation insurance provider has selected the One Inc (Folsom, Calif.) Digital Payments Platform for both inbound premium and outbound claims payments.

Kevin Brannon, VP and CTO, Canal.

Canal has offered commercial auto liability, truckers’ general liability, physical damage, and cargo coverages for over 80 years. Historically, Canal utilized the basic payment functionality inherent to the company’s core administration system. The increasing need for more robust digital payment capabilities prompted the search for a technology partner able to provide a full inbound payment solution, according to a One Inc statement.

“We had planned to modernize our payments system as part of our ongoing commitment to providing an exceptional customer experience, and One Inc’s solution had the expansive features and functionality we were looking for,” comments Kevin Brannon, VP and CTO, Canal. “We appreciated their focus on service, knowledge of the insurance payments ecosystem, as well as flexibility to phase in the integrations according to our schedule.”

Christopher W. Ewing, CEO, One Inc.

The One Inc Digital Payments Platform handles premiums and claims payments, optimizes the user experience with a self-service portal, and accommodates modern payment options with a virtual wallet, according to the vendor. By providing options for multiple channels, and taking payments in those same channel conversations, the One Inc Digital Payments Platform delivers significant digital engagement capabilities, One Inc asserts.

Frictionless Premium and Claims Payment

“We are pleased to be Canal’s digital payments partner,” comments Christopher W. Ewing, president and CEO, One Inc. “We are committed to using our technology and industry expertise to create a frictionless premium and claims payment experience for Canal’s customers and look forward to a long and productive partnership.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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