California FAIR Plan Implements the One Inc Digital Payments Platform

The new digital platform enables California FAIR Plan to accept credit card payments for the first time in the organization’s over 50-year history.

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California Fair Access to Insurance Requirements Plan (California FAIR Plan, Los Angeles) has implemented the One Inc (Folsom, Calif.) Digital Payments Platform to expand payment capabilities and streamline reporting.

Anneliese Jivan, president, California FAIR Plan.

California FAIR Plan provides property insurance to eligible property owners who are otherwise unable to obtain coverage through the voluntary insurance market. The organization was established in 1968 under Insurance Code statute (Section 10091 et. al) and is a syndicated fire insurance pool consisting of all licensed property and casualty (P&C) insurers in the state. By adding the new digital payments platform, California FAIR Plan has been able to accept credit card payments for the first time in the organization’s history.

“We were looking for a payments solution that would allow us to accept credit cards in addition to ACH and checks,” comments Anneliese Jivan, president, California FAIR Plan. “We decided to go with One Inc due to their deep understanding of the insurance industry, which is evident in their robust payments platform. The user-friendly interface—along with other new features, such as QuickPay, has made it much easier for our customers to make on-time payments. And, we’ve been able streamline our internal processes using the platform’s powerful reporting and reconciliation functions.”

Direct Integration to Minimize Disruption to Users

The payments software was integrated directly into California FAIR Plan’s existing systems, which helped limit costs and minimize disruption for current users, according to a One Inc statement. In the second phase of the implementation, the vendor reports that California FAIR Plan will expand payment channels to include One Inc’s Interactive Voice Response (IVR) system.

“California FAIR Plan provides an invaluable service to California residents, many of whom live in high-risk areas and depend on the FAIR Plan as their only option for fire insurance,” comments Christopher W. Ewing, president and CEO of One Inc. “By expanding digital payment capabilities, insureds will have an easier time making their premium payments and maintaining coverage. We look forward to working closely with California FAIR Plan to support their digital payment needs into the future.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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