California Casualty Advances Personal Lines Transformation with Additional Guidewire Systems

A ClaimCenter customer since 2008, California Casualty has now adopted PolicyCenter, Billing Center, Rating Management, Client Data Management, DataHub, InfoCenter, and portal solutions.

(Image source: California Casualty.)

California Casualty (San Mateo, Calif.), an auto and home insurance company for educators, firefighters, law enforcement and nurses, and has expanded its relationship with Guidewire Software (Foster City, Calif.) through the adoption of several InsurancePlatform products. The insurer, which originally went live on Guidewire ClaimCenter in 2008, has adopted the additional Guidewire products as part of transformation of its personal auto and homeowners’ lines of business. The carrier selected Ernst & Young LLP (New York), a Consulting member of Guidewire’s PartnerConnect alliance program, to lead the implementation project.

David Connolly, Principal, Ernst & Young LLP.

California Casualty has selected Guidewire PolicyCenter, BillingCenter, Rating Management, and Client Data Management as its policy administration, underwriting, rating, client data management, and billing management platform, according to a vendor statement. The company has also adopted Guidewire DataHub and InfoCenter as its data management and analytics solutions, and Quote and Buy Portal for Policyholders and Account Management Portal for Policyholders. The insurer plans to implement all selected products simultaneously, in a phased approach across the 44 jurisdictions where it does business.

Benefits of Modern Systems

“We are excited to continue our partnership with Guidewire through the selection and implementation of additional InsurancePlatform products to enhance the levels of service we provide,” comments Michael Bower, Executive VP, Technology and Investments, California Casualty. “We are looking forward to all of the benefits we will receive from running modern systems that complement our previous investments in ClaimCenter.”

“The ability to quickly integrate our core, data, and digital systems through Guidewire and deploy to our customers, rather than building the systems ourselves, was very attractive to us,” Bower continues. “We are confident that the combination of Guidewire systems, EY implementation experience, and our dedicated internal staff can bring the project to a successful conclusion.”

Guidewire asserts that its products will enable California Casualty to:

  • Enhance operational efficiency and productivity throughout the organization by standardizing policy administration and billing management on a cohesive technology platform;
  • Provide deeper insight due to better data and analytics through the full InsuranceSuite product line; and
  • Improve customer experience both online and through their call centers.

“We are honored that California Casualty selected us for this next phase of their transformation journey,” comments David Connolly, Principal, Ernst & Young LLP. “Close collaboration with our clients and with Guidewire has shown how technology and business teams can work together to deliver a modern and flexible solution that provides value for both policyholders and internal employees.”

Rapidly Changing Marketplace

“We thank California Casualty for its insurance industry vision and steadfast Guidewire support. We also applaud their dedication to providing protection and peace of mind to those serving the community through its commitment to providing a great customer experience,” comments Ken Shapiro, Group Vice President, Americas Sales, Guidewire Software. “We look forward to helping ensure California Casualty’s ability to compete in the rapidly changing insurance marketplace.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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