Builders Mutual Insurance Selects Duck Creek Suite OnDemand

Seeking to increase speed-to-market and operational agility, the construction industry-focused commercial insurer cites modern technology, and the alignment of company values and culture as key factors in choosing the vendor.

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Builders Mutual, a Raleigh, N.C.-based major writer of commercial insurance for the construction industry in the Mid-Atlantic and Southeast’s, has selected the Duck Creek Suite OnDemand and Duck Creek Industry Content to enhance online customer experience and maximize internal efficiencies. Builder’s mutual is an existing customer of Duck Creek (Boston), having announced with the vendor in July 2020 that it had selected Duck Creek Distribution Management and Duck Creek Reinsurance Management to better support its agents and reinsurance operations.

“Builders Mutual strives to deliver exceptional agent and customer experiences, with a focus on relationships and efficient operations,” comments Alan Mercaldo, CIO, Builders Mutual. “Speed-to-market, modern technology, and the alignment of our company values and culture to Duck Creek’s were key factors in our decision to go with the Duck Creek Suite and Duck Creek OnDemand. This includes the ability to keep our commercial lines competitive, which is what Duck Creek Industry Content will provide to enhance our current product development and maintenance processes.”

OnDemand is Duck Creek’s cloud-based, SaaS delivery solution for all Duck Creek applications, providing a full complement of services, support, and computing resources needed by carriers, according to a vendor statement.

Jeff Wargin, Chief Product Officer, Duck Creek.

Duck Creek Industry Content consists of pre-built commercial lines bureau content from ISO, AAIS, AIB, NCCI, and independent workers’ compensation bureaus, Line of Business Kits, as well as implementation accelerators and integrations with third-party solution providers that the vendor says enable carriers to rapidly launch new products and meet evolving customer needs.

Automating Key Processes

“We are thrilled that Builders Mutual has chosen to grow their relationship with Duck Creek by investing in everything our Suite has to offer modern insurers,” comments Jeff Wargin, Chief Product Officer at Duck Creek Technologies. “Automating many key processes will enable the carrier to focus on their agents and insureds instead of managing legacy systems and handling tedious manual processes, and we look forward to helping them continue their success.”

Builders Mutual Insurance Selects Duck Creek Distribution Management, Reinsurance Management

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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