(Image source: USDA.)
Buckeye Insurance Group has selected One, Inc. (Folsom, Calif.) solutions to improve customer experience related to billing and payments. The Piqua, Ohio-based P&C carrier will use ProcessOne to manage payment processing and daily cash reconciliation, ContactOne to increase policy retention via automated calling and messaging, and PortalOne to enable multi-device access to payment and policy information.
Buckeye will use the One, Inc. solutions enhance its payment processes, specifically by having the ability to offer card-based payments including recurring payments to its insureds, which will help them to both retain current customers and increase new business, a One, Inc. statement asserts.
Significant Role in the Customer Experience
“Buckeye is focused on taking care of our insureds and we understand that technology plays a significant role in the customer experience,” comments Craig Curcio, VP & Controller, Buckeye Insurance Group. “The One, Inc. suite of software enables us to offer more payment and communication options. We are looking forward to quickly getting into production.”
The vendor says that combined effect of ProcessOne, ContactOne and PortalOne will allow Buckeye Insurance to:
- Improve the overall billing and payment experience for their customers through the availability of credit card payments, real time payment posting and multi-device accessibility to their policy and payment information;
- Increase customer retention and satisfaction through the convenience of automated contact upon cancellation, non-renewal or other policy events via outbound Interactive Voice Response (IVR) with the ability to take a payment in call;
- Streamline payment processing via aggregated daily cash reconciliation, resulting in a higher level of employee efficiency and lower expenses;
- Reduce the complexity and cost of PCI compliance, virtually eliminating data security concerns.
“We are pleased that Buckeye has selected One, Inc.’s suite of payment products and welcome them as a customer,” comments Christopher W. Ewing, President & CEO, One, Inc. “Buckeye is committed to its customers, its agents and the communities they serve, and ProcessOne, ContactOne and PortalOne will enable them to provide a higher level of service to them all.”