(Fort Piqua Hotel in Piqua, Ohio, home of Buckeye Insurance Group. Photo credit: Nyttend.)
Buckeye Insurance Group, a Piqua, Ohio-based property/casualty insurer has deployed One, Inc.’s ProcessOne, ContactOne and PortalOne payment platform. The cloud-based, insurance-specific software has enabled Buckeye to increase data security, improve internal processes and offer a modern payment experience for its policyholders, the insurer reports.
“We had two key areas that were important to us with respect to the payment process—improving the customer experience and controlling costs,” comments Craig Curcio, VP and Controller, Buckeye Insurance Group. “One, Inc. delivered that and more in a short implementation. We’re very pleased with the results.”
Buckeye has been able to achieve the following through the synergies of ProcessOne, ContactOne and PortalOne, according to a vendor statement:
- Improve the overall billing and payment experience for their customers through multi-device accessibility to their policy and payment information;
- Increase customer retention and satisfaction through automated contact upon cancellation, non-renewal or other policy events via outbound Interactive Voice Response (IVR) with the ability to take a payment in call;
- Automate daily cash reconciliation, resulting in a higher level of employee efficiency and lower expenses;
- Reduce the complexity and cost of PCI compliance, lowering their overall PCI scope and virtually eliminating data security concerns.
“Each new customer in production is a milestone and it’s been great to work with the team at Buckeye,” comments Christopher W. Ewing, President & CEO, One, Inc. “Now that they are live on our payment processing suite they are quickly seeing the benefits of what an insurance-focused payment provider can provide, including immediate cost savings and increased policy retention.”