(Image credit: M. Maggs/WildOne.)
British Columbia Automobile Association (BCAA) a Burnaby, British Columbia-based personal lines insurer, has selected Guidewire Software (San Mateo, Calif.) to enable digital transformation, deliver service excellence, and accelerate product launches.
“We are operating in a quickly evolving landscape where the expectations of our customers are constantly increasing with respect to the ease of doing business with us in their channel of choice whether that is in person at one of our service locations, over the phone at our contact center, through our self-service digital offering or through a combination of these channels,” comments Euan Rafferty, VP, Underwriting, BCAA.
BCAA aims to be a leader in insurance, protection, and mobility in B.C. and needs the right technology, tools, and business practices to create amazing customer experiences and continue to build strong, long-lasting relationships with their Members. Using Guidewire, BCAA believes it will be able to implement a solid core system solution that the Guidewire research and development team will keep current, so the BCAA team can focus on the agent and customer experience,.
“Our team is looking to enhance the experience across all aspects of the customer journey, delivering a personalized experience that enables the customer to seamlessly move through their journey in whatever form that takes,” BCAA’s Rafferty adds. “In addition, increasing the nimbleness with which innovative products and services can be brought to our customers will be critical to success in the face of disruption from digitally native competitors. We’re expecting that Guidewire will be a foundational component in helping us to achieve our customer experience goals, in addition to allowing for the implementation of improved rating models, and better overall flexibility and speed to market for new products and services.”
“We are pleased to welcome BCAA to the Guidewire customer community,” comments Frank O’Dowd, Chief Sales Officer, Guidewire Software. “We look forward to helping the company leverage Guidewire to continue its mission of providing a wide range of insurance products to protect their Members and customers.”
Two Phase Implementation, Deployment in Deloitte’s InsurCloud
BCAA selected InsuranceSuite, Client Data Management, Rating Management, and Reinsurance Management as its new systems for policy administration, underwriting, claims, billing, rating, and reinsurance management. The company also selected EnterpriseEngage and Guidewire for Salesforce applications to offer a seamless, omnichannel digital experience to its members, customer service representatives, and vendors. In addition, BCAA selected DataHub and InfoCenter as its enterprise-wide data management and business intelligence systems. The company plans to implement InsuranceSuite across all of its personal lines of business in British Columbia in two phases: PolicyCenter and BillingCenter during the first phase, followed by ClaimCenter.
BCAA will be accessing Guidewire products through Deloitte’s InsurCloud, which Guidewire reports is pre-configured for the Canadian insurance industry. It is built to increase speed to market in personal lines, farm, and small commercial, while reducing costs and risk, a Guidewire statement says.
“We are honored that BCAA has selected InsurCloud and Guidewire as the foundation of their business transformation. We are humbled that the company is putting its trust in Deloitte and entering into this long-term working relationship with us,” says Daniel Shum, Managing Partner, InsurCloud Solutions, Deloitte Canada. “Our InsurCloud strategic offering will be leveraged by BCAA to implement, host, and manage its solution.”