Brick and Mortar ‘Customer Eccentricity’—What’s Up with That?
When financial institutions design processes and solutions to meet operational or other internal criteria—taking little or no account of how they impact customers.
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Brick and Mortar ‘Customer Eccentricity’—What’s Up with That?
When financial institutions design processes and solutions to meet operational or other internal criteria—taking little or no account of how they impact customers.