(Image credit: Jimmy Woo/Unsplash.)
Boston Mutual Life Insurance Company (Canton, Mass./Omaha, Neb.), a national provider of insurance solutions for individuals and at the workplace, has announced the appointment of David Martin as Vice President and Chief Information Officer (CIO). Based in Omaha, Martin will oversee information technology initiatives and strategies for Boston Mutual as part of the company’s newly integrated department, Customer Experience, Innovation, Projects & Technology (IPT) Strategic Business Center.
Jennifer Helms, EVP – Customer Experience, Innovation, Projects & Technology, Boston Mutual Life Insurance Company.
“We are thrilled to have Dave on our team as CIO in our newly integrated department to drive the development and execution of strategic technical initiatives for the organization,” comments Jennifer Helms, EVP, Customer Experience, Innovation, Projects & Technology, Boston Mutual Life Insurance Company. “With Dave’s senior leadership skills and experience developing and executing innovative practices, we are looking forward to what he will bring to Boston Mutual as we move forward on our customer journey focused long-term plans.”
Martin joins Boston Mutual with over 25 years of experience in customer service platforms, IT strategy, and information risk management. With a focus on operational efficiency, team structure management, and assessing, establishing, and updating key performance indicators, he will be pivotal in helping the team enhance the experience for the company’s policyholders, producers and employees, according to a Boston Mutual statement on his appointment. Martin serves as a member of the company’s Executive Leadership Team in this new role, the statement says.
“I’m looking forward to utilizing technology and a strategic process to build on the experience that Boston Mutual provides for its stakeholders,” comments David Martin, VP, CIO, Boston Mutual Life Insurance Company. “The innovation happening at Boston Mutual is very exciting and I’m thrilled to be a part of the growing team in Omaha and paving the way for continued success. We will be building on the foundation of organizational readiness and customer focus to support deploying a best-in-class customer experience.”
David Martin, VP, CIO, Boston Mutual Life Insurance Company.
Consultant to Boston Mutual
Based in Omaha, Nebraska, Martin most recently served as a Senior Management Consultant for Trility Consulting(Clive, Iowa), where he advised on business and IT planning, strategy development and execution, innovation practices, digital business solutions, and process improvement. While in this role, he provided consultant services to Boston Mutual and was involved in the company’s developments and long-term plans. Prior to Trility, Martin spent 35 years in the Farm Credit system working for two of the largest agriculture lenders in the U.S., providing executive leadership for organizational strategy, strategic plan development, innovation, program management, customer research and all technology services and IT strategy.
As part of his activities within the local community, Martin currently serves as Board Chairman and executive committee member for Release Inc., a non-profit organization in Omaha that serves at-risk youth and families. He is also a volunteer high school basketball coach.
Leveraging Tech and Data to Meet Digital Demands at Mutual of Omaha