Bold Penguin Strengthens Leadership Team

Karnina Szymanski takes on the new role of Chief Customer Officer and Nicole Farley has been named VP of Carrier Operations.

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Bold Penguin, (Columbus, Ohio), a digital quote-and-bind insurance platform, has announced the appointment of Karnina Szymanski and Nicole Farley as Chief Customer Officer and VP of Carrier Operations, respectively.

Karnina Szymanski, Chief Customer Officer, Bold Penguin.

Szymanski, the company’s new Chief Customer Officer, joined Bold Penguin in 2019 as VP of Strategic Partnerships and later served as President of Insurance, where she developed and executed the strategic vision for insurance carriers and wholesale operations while increasing their utilization of Bold Penguin’s products and services. In the newly created role of Chief Customer Officer, she will oversee relationships with Bold Penguin’s customer base and drive efforts to measure and enhance a seamless and consistent customer experience, according to a Bold Penguin statement.

“I am thrilled to have this opportunity and bring a voice to the Bold Penguin customer,” comments Szymanski. “Our laser focus on the customer will help us continually simplify commercial insurance and in turn give them the tools they need to succeed.”

Before joining Bold Penguin, Szymanski held various leadership roles at Progressive and Farmers Insurance, gaining acquisition experience in Independent Agent, Exclusive, Wholesale and Direct to Consumer distribution channels. She has partnered with industry leaders in commercial lines for over a decade while focusing on improving the process by which small businesses get coverage, according to the Bold Penguin statement.

Nicole Farley, VP, Carrier Operations, Bold Penguin.

Farley joined Bold Penguin in March 2022 as part of the Insureon Technology acquisition. As VP of Carrier Operations, she will focus on streamlining the small commercial quoting experience for agents and small business owners. She will work closely with several large enterprise partners and carriers to develop strategies, partnerships, products, and new experiences for carrier partners that meet mutual strategic objectives. “This is a very exciting time to join the growing Bold Penguin team. We have committed to creating a product suite for our evolving network that streamlines and accelerates the quoting process and to make it the best possible quote and bind platform available,” says Farley. “I can’t wait to see what we will accomplish together.”

Szymanski holds a bachelor’s degree from Youngstown State University. Farley holds a Law Degree from William Mitchell, an MBA from the University of Illinois and a bachelor’s degree from Mercyhurst University.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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