Blue Prism Adds DataRobot, ServisBOT and Ultima to Alliance Program

The additions bring conversational AI, automated machine learning and integration with Citrix to the RPA vendor’s ‘Digital Workforce.’

(Image source: Quora.)

Blue Prism (London), creator of an enterprise-grade connected-RPA platform with users in more than 170 countries, has announced the addition of DataRobot (Boston), ServisBOT (Lexington, Mass.) and Ultima (Reading, U.K.) to its Technology Alliance Program (TAP) as affiliate partners. These partners extend Blue Prism’s reach by making their software accessible to customers via the vendor’s Digital Exchange (DX), an intelligent automation “app store” and online community.

Linda Dotts, SVP Global Partner Strategy and Programs, Blue Prism.

Blue Prism asserts that its DX is unique in that, every week new intelligent automation capabilities get added to the forum, which has resulted in tens of thousands of assets being downloaded, making it a useful online community for augmenting and extending traditional RPA deployments. The latest capabilities on the DX include conversational AI (working with chatbots), automated machine learning, as well as new integrations with Citrix. With just a few clicks users can drag and drop these new capabilities into Blue Prism’s Digital Workforce without need of coding, according to the vendor.

“Blue Prism’s vision of providing a Digital Workforce for Every Enterprise is extended with our DX community, which continues to push the boundaries of intelligent automation,” comments Linda Dotts, SVP Global Partner Strategy and Programs, Blue Prism. “Our DX ecosystem is the catalyst and cornerstone for driving broader innovations with our Digital Workforce. It provides everyone with an a la carte menu of automation options that are drag and drop easy to use.”

Blue Prism provides the following summary of the new capabilities being brought to market by its new TAP affiliate partners:

DataRobot: The integration of DataRobot with Blue Prism provides enterprises with the intelligent automation needed to transform business processes at scale. By combining RPA with AI, the integration automates data-driven predictions and decisions to improve the customer experience, as well as process efficiencies and accuracy. The resulting business process improvements help move the bottom line for businesses by removing repetitive, replicable, and routine tasks for knowledge workers so they can focus on more strategic work.

Cathal McGloin, CEO, ServisBOT.

“The powerful combination of RPA with AI—what we call intelligent process automation—unlocks tremendous value for enterprises who are looking to operationalize AI projects and solve real business problems,” comments Michael Setticasi, VP of Alliances, DataRobot. “Our partnership with Blue Prism will extend our ability to deliver intelligent process automation to more customers and drive additional value to global enterprises.”

ServisBOT: ServisBOT offers the integration of an insurance-focused chatbot solution to Blue Prism’s Robotic Process Automation (RPA), enabling customers to file an insurance claim with their provider using the convenience and 24/7 availability of a chatbot. This integration with ServisBOT’s natural language technology adds a claims chatbot skill to the Blue Prism platform, helping insurance companies increase efficiencies and reduce costs across the complete claims management journey and within a Blue Prism defined workflow.

Scott Dodds, CEO, Ultima.

“Together we are providing greater efficiencies in managing insurance claims through chatbots combined with AI-powered automation,” comments Cathal McGloin, CEO, ServisBOT. “This drives down operational costs while elevating a positive customer experience through faster claims resolution times and reduced friction across all customer interactions.”

Ultima: The integration of Ultima IA-Connect with Blue Prism enables fast, secure automation of business processes over Citrix Cloud and Citrix virtual apps and desktops sessions (formerly known as XenApp and XenDesktop). The new IA-Connect tool allows users to automate processes across Citrix ICA or Microsoft RDP virtual channels, without needing to resort to screen scraping or surface automation.

“We know customers who decided not to automate because they were nervous about using cloud-based RPA or because running automations over Citrix was simply too painful,” says Scott Dodds, CEO, Ultima. “We’ve addressed these concerns, with IA-Connect now available on the DX. It gives users the ability to automate their business processes faster while helping reduce overall maintenance and support costs.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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