Beneva Selects Mitchell to Streamline Claims Management

The Canadian insurer will leverage the Mitchell WorkCenter and Cloud Estimating to help simplify automotive claims processing and expedite settlement.

(Image credit: Jackmac34/Pixabay.)

Beneva (Quebec), Canada’s largest mutual insurer, has selected Mitchell’s (San Diego, Calif.) enterprise claims management suite of solutions. The solutions are designed to improve claims handling efficiency and accuracy, helping Beneva meet the needs of its more than 3.5 million members and customers, according to a Mitchell statement.

Jonathan Pilon, Director, Claims, Commercial Partnerships and Appraisal, Beneva.

Beneva conducted an extensive review of its technology platforms before choosing Mitchell as its provider of automotive claims workflow, appraisal and total loss technologies, the vendor statement says.

“Our customers are at the heart of everything we do,” comments Jonathan Pilon, director, claims, commercial partnerships and appraisal, Beneva. “Using Mitchell’s innovative solutions, we can meet their expectations for a fast and easy digital claims experience. We’re also well positioned to enhance that experience in the future by leveraging artificial intelligence and other breakthrough technologies to automate key steps in the claims process.”

Deployed to 600+ Appraisers

Debbie Day, EVP and general manager, Auto Physical Damage, Mitchell International.

Among the Mitchell solutions selected by Beneva are Mitchell WorkCenter and Mitchell Cloud Estimating. The vendor says Mitchell WorkCenter will help the carrier efficiently manage appraisal auditing and review, repair status, reporting and total loss. With Mitchell Cloud Estimating and its Integrated Repair Procedures, Beneva and its affiliated collision repair facilities can write estimates from any Internet-enabled smartphone, tablet or laptop computer, Mitchell says. The vendor adds that its scalable, cloud-based architecture made it possible for the insurer to deploy the technology to more than 600 appraisers and auto body shops in just one week.

“We’re thrilled to support one of Canada’s top insurers and leading providers in Quebec,” comments Debbie Day, EVP, general manager, Auto Physical Damage, Mitchell. “Since the 2020 Canadian launch of Mitchell Cloud Estimating, we’ve continued to expand our North American footprint—helping carriers and collision repairers on both sides of the border streamline workflows, improve productivity and digitize the claims process.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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