Benekiva Launches Portal360 Hub for Claimant/Carrier Collaboration

The new solution allows claimants to manage their claim and engage in real-time discussion with a carrier associate without ever leaving the intuitive Portal360 interface.

(Image source: Benekiva homepage.)

Benekiva (Des Moines, Iowa), a provider of claims-related solutions, has announces the launch of Portal360, a collaboration hub designed to redefine the way insurers can interact with their stakeholders, collaborate, and streamline their operations.

Bobbie Shrivastav, Co-Founder and COO, Benekiva.

Benekiva describes Portal360 as a cloud-based, configurable hub that provides claimants and stakeholders with a localized area to access notifications, statements, correspondence, and complete transactions, all within a dashboard view. Tailored to user activities and actions defined by the insurer, the platform allows stakeholders as an example to securely upload required documentation, set up electronic funds transfers (EFT), update contact information, and engage in real-time discussion with an associate and conduct other activities without leaving the intuitive Portal360 interface, according to the vendor.

“We are excited to introduce Portal360 to the market,” comments Bobbie Shrivastav, co-founder and COO, Benekiva. “It exemplifies our unwavering commitment to develop products to meet the unique needs of our clients. Portal360 was fueled by use cases resulting from the launch of our Intake360 offering in 2020. This powerful new product empowers insurers with technology that enhances the efficiency and accuracy of beneficiary claim processes.”

Portal360 extends its functionality to accommodate any third-party stakeholders, including physicians and long-term care facilities, enabling them to securely collect information for claimants, the vendor adds. Agents can leverage the platform to better serve their clients, efficiently manage claim requests, and seamlessly receive correspondence and statements, Benkiva asserts. The vendor says Portal360 drives an elevated user experience while optimizing overall claims and service management efficiencies, streamlining workflows for carriers.

Benekiva says Portal360’s user-friendly interface and configurable nature enable insurers to tailor the platform to their unique business rules and requirements, ensuring a seamless integration into their existing systems. With the vendor’s proprietary Data Configurator and Innovation Gateway, carriers can effortlessly connect Portal360 to their legacy systems, policy administration systems, or third-party administrators (TPAs), simplifying data exchange and maximizing the value of their existing infrastructure, Benekiva says.

Significant Leap Forward

Brent Williams, Founder and CEO, Benekiva.

“Portal360 represents a significant leap forward in beneficiary claim processes. With its intuitive interface and comprehensive functionality, we are empowering insurers to streamline operations and deliver an exceptional user experience from start to finish,” says Brent Williams, Founder and CEO, Benekiva.

Benekiva continues to lead the charge in revolutionizing insurance claims operations, providing cutting-edge solutions that drive digital transformation and deliver exceptional value to carriers of all sizes. According to Soven Shrivastav, Co-Founder and CTO, Benekiva

“By seamlessly integrating into existing systems and serving as a vital component of a comprehensive platform solution, Portal360 empowers insurers to effect immediate and impactful change in beneficiary claims processes,” adds Soven Shrivastav, Co-Founder and CTO, Benekiva. “It’s easy integration capabilities ensure a smooth transition, enabling carriers to enhance without disruption.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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