Belgium’s Ethias Public Insurer Opts for Guidewire Core and Data Solutions

The selection supports Ethias’ strategic plan to simplify and streamline underwriting, claims and billing processes, as well as to implement its digitalization blueprint.

(Gare des Guillemin, Liège. Photo Credit: 16 Miles of String)

Ethias SA (Liège), a Belgian public sector insurer has chosen Guidewire (Foster City, Calif.) InsuranceSuite as its platform for underwriting, policy administration, claims management, and billing. The insurer also selected Guidewire Client Data Management, Guidewire Rating Management, and Guidewire Reinsurance Management. The insurer also has selected Guidewire DataHub to support its enterprise-wide data management strategy, according to a vendor statement.

Keith Stonell, Managing Director, EMEA, Guidewire Software.

Keith Stonell, Managing Director, EMEA, Guidewire Software.

Ethias, Belgium’s principal public sector insurer, plans to leverage the Guidewire solutions to maintain and further grow its market position, responding to current and future customer demand, according to the vendor. The carrier plans to implement Guidewire software over several phases, across each line of business.

“We were attracted by Guidewire’s momentum in the Belgian market, as well as their implementation and upgrade track record,” comments Benoit Piret, Business Transformation Manager, Ethias. “Guidewire’s comprehensive and mature solution can support us both now and into the future.”

Among the benefits that will redound to Ethias as a result of the Guidewire solutions selection are the following, according to the vendor:

  • Better understanding and management claims leakage, and reduction of high risk claims;
  • Boosting of responsiveness by shortening time to market for enhanced and new products;
  • Increased efficiency throughout policy and claims life-cycles by automating routine tasks and streamlining processes; and
  • Opportunity of digitalization and use of multi-channel capabilities.

“Our strategic plan is to simplify and streamline our underwriting, claims and billing processes, and the Guidewire platform will support us to this end,” adds Ethias’ Piret. “In addition, Guidewire technology will enable us to implement our digitalization blueprint, to engage effectively with the IoT, and provide our customers with the products they want now and in the years to come.”

Belgium a Significant Market

“We are pleased to welcome Ethias as our latest Belgian customer,” comments Keith Stonell, managing director, EMEA, Guidewire Software. “Belgium is a significant market for us in Europe, and the experience with Ethias so far has helped us deepen our knowledge of the local general insurance market, as well as strengthen our local network of expert partner consultants. We look forward to supporting Ethias as they continue to develop and innovate their products and services in response to customer need.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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