Belgian Health Insurance Fund Federation MLOZ Deploys Sapiens IDIT

MLOZ has achieved improved efficiencies in dental product management, significantly reduced maintenance costs, and quick development and deployment of new products.

(Bruges, Belgium. View from Huidenvettersplein. Photo by Elke Wetzig.)

Mutualités Libres/Onafhankelijke Ziekenfondsen (MLOZ, Brussels), the Belgian federation of independent health insurance funds, has deployed Sapiens International Corporation’s (Holon, Israel) Sapiens IDIT administration solution. MLOZ is the Belgian National Federation of independent health insurance funds, offering mutual, mandatory and complementary health insurance services to more than 18 percent of the population. Including six mutual societies and counting over two million members, the MLOZ’s funds combine to form the third largest insurance body in the country.

Sapiens IDIT now supports complementary and private medical insurance for MLOZ’s first mutual society, with a planned production rollout to the remaining mutualities over a six-month period, the vendor reports. After completing enterprise deployment, MLOZ plans to retire its legacy health insurance system.

 Xavier Brenez, CEO, MLOZ.

Xavier Brenez, CEO, MLOZ.

MLOZ’s initial in-production environment includes the deployment of two health products to administer hospitalization and dental care claims. MLOZ began the project with the objective of finding a platform able to support mandatory and complementary insurance for Belgium. The federation selected Sapiens IDIT solution after an extensive market search and evaluation process, and was chosen largely due to its flexibility, robust technology and functionality, combined with Sapiens’ expertise and delivery capabilities, the vendor says.

“We initially chose Sapiens and the IDIT solution based on the quality of the product and underlying technology, but also because of Sapiens’ stellar reputation and their ability to deliver,” comments Xavier Brenez, CEO, MLOZ. “This has been a true partnership from the beginning and we look forward to a long and successful relationship between MLOZ and Sapiens.”

Joint Implementation Effort

The development and set-up of the MLOZ Sapiens IDIT environment was a joint effort involving four international development centers in Brussels, Warsaw, Sophia and Tel Aviv. The project included a complex data migration led by the MLOZ team and leveraging Sapiens’ uploading tools.

Benefits that MLOZ is already experiencing from the use of Sapiens IDIT, include the following, according to the vendor:

  • Improved efficiencies in the management of dental products and portfolio
  • Significantly reduced maintenance costs
  • Quick development and deployment of new products

“Sapiens is making a concerted effort to further strengthen our global insurance market presence,” comments Roni Al-Dor, Sapiens president and chief executive officer. “Modernization and migration from a legacy environment is never simple. The success of this complex implementation required a close working relationship between our organizations, truly working as a single team focused on MLOZ’s business goals, timelines and priorities.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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