AXA XL Names New COO for Americas’ insurance business

Ziegler will be responsible for leading successful transformation and technology initiatives across the region. 

(Kathleen Ziegler, COO, Americas, AXA XL. Image source: CopperPoint Insurance Companies.)

AXA XL has appointed Kathleen Ziegler as its new Chief Operating Officer (COO) for its Americas’ insurance business.  Ziegler will report to Lucy Pilko, AXA XL’s CEO, Americas.

Lucy Pilko, CEO, Americas, AXA XL.

“Kathleen has an impressive track record at top insurance companies driving operational excellence, transforming large teams and business units, and fostering innovation,” comments Pilko. With our recent restructuring to better serve our clients, Kathleen’s expertise will be particularly valuable to us. Kathleen will play a crucial role in this transformation by providing strategic leadership and operational expertise to ensure that our client-focused approach is seamlessly integrated into all aspects of our business. With her guidance, we’ll continue to look for ways to enhance our operational efficiency, drive innovation, and deliver exceptional value to our clients.”

In her new role, Ziegler will assume responsibility for overseeing and managing the day-to-day operations of AXA XL’s Americas Insurance operations, including leading its Workplace, Middle Office (Underwriting Operations), Reporting & Premium Operations and Underwriting Governance teams. She will also be responsible for leading successful transformation and technology initiatives across the region.  She will fill the role held by Jerome Itty, who is leaving his assignment with AXA XL in July to take an AXA Group assignment in Europe.

Ziegler brings more than 25 years of insurance industry experience, having held senior leadership positions at American International Group (AIG), Zurich Financial Services, CopperPoint, and Blackboard Insurance. In her most recent role as Senior Vice President of Operations at CopperPoint, she was responsible for integrating and building enterprise infrastructure after recent acquisitions, demonstrating her expertise in operational functions. Prior to that, she played a key role in developing broker relationships and contributing to the build of a mid-market focused commercial insurance start-up at Blackboard Insurance.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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