(Watchtower in the Forbidden City in Beijing, home to AXA Tianping. Photo credit: Mingzi Zhongqiu.)
As part of a claims business transformation initiative, AXA Tianping (Beijing), the largest foreign-capital P&C insurer in China, has deployed Guidewire Software’s (Foster City, Calif.) ClaimCenter. Facing a rapidly changing Chinese insurance market, the carrier sought a new claims system that would allow it to streamline and improve processes and system infrastructure, increase operational efficiencies, provide better customer service, and enable it to advance its digitalization efforts, according to a Guidewire statement.
AXA Tianping is currently live with ClaimCenter for its personal and commercial auto lines of business at 10 branches which cover four provinces (Shandong, Anhui, Jiangsu and Zhejiang) as well as the city of Shanghai, Guidewire reports. The carrier plans to be fully deployed at all 27 of its branches by early summer this year.
“We are expecting some initial benefits due to the implementation of ClaimCenter including greater visibility into the claims handling process and improved claims tracking capabilities which allow us to better serve our customers,” comments Hu Wu, chairman, AXA Tianping. “We are excited about the additional opportunities ClaimCenter will bring as we continue to work to extend its deployment at AXA Tianping.”
“We are honored that AXA Tianping chose the EY team in China for their ClaimCenter implementation,” comments Alden Chen, partner, Ernst & Young (New York). “This is an important piece of their claims transformation project, and EY looks forward to working with AXA Tianping as they continue to move forward.”
Better Service Experience, Easier Data Capture
Guidewire reports that ClaimCenter is enabling AXA Tianping to:
- Easily make system changes to meet changing business and technical requirements;
- Provide a better customer service experience with real-time online processing; and
- Streamline the claims management process making claim data easier to capture and access.
“We are pleased that AXA Tianping, a leading foreign insurance company in the Chinese market, has successfully deployed Guidewire ClaimCenter, and we congratulate them on this milestone,” says Mike Polelle, Chief Delivery Officer, Guidewire Software. “We are excited to continue our work with them and with EY as they continue the journey to transform their claims business.”