Aviva Canada Implements Mitchell Solutions to Streamline Claims Management

Mitchell’s platform made it possible for Aviva Canada to deploy quickly to nearly 1,500 people and 1,000 affiliated collision repair facilities and independent appraisers.

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Aviva Canada has implemented Mitchell’s (San Diego) full suite of enterprise claims management solutions, including Mitchell WorkCenter and Mitchell Cloud Estimating, to help simplify claims processing and deliver a seamless, digital claims experience to customers. Part of Aviva plc (London), Aviva Canada is a prominent property/casualty insurer in the Canadian market, with more than 2.4 million customers and 4,000 employees.

Mitchell WorkCenter assists carriers in managing every step of the claims journey, including loss profiling, auditing and review, repair status, reporting and total loss, according to a vendor statement. Its integrated assignment dispatch technology is designed to enable Aviva Canada to automatically match each claim assignment to the most efficient method of inspection. “With Mitchell WorkCenter Total Loss, the carrier has a statistically driven, fully automated system for generating fair market values on loss vehicles. And to help streamline collision damage appraisals, Aviva Canada is leveraging Mitchell Cloud Estimating for passenger and specialty vehicles and Mitchell Cloud Estimating TruckMax for medium- and heavy-duty vehicles,” the statement says.

Debbie Day, EVP and general manager, Auto Physical Damage, Mitchell International.

Mitchell reports that its solutions and cloud-based platform made it possible for Aviva Canada to deploy this technology quickly to nearly 1,500 people and 1,000 affiliated collision repair facilities and independent appraisers—without a single person onsite due to COVID-19 restrictions.

“Our goal has always been to simplify the claims process for insurers and collision repairers, helping them deliver better outcomes to their policyholders,” comments Debbie Day, executive VP  and general manager of Mitchell’s Auto Physical Damage division. “We take great pride in being selected by Aviva, one of the top carriers in Canada, and look forward to supporting them in their mission to create a bright and sustainable future for their people, customers and communities.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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