(Aviva Canada headquarters. Photo credit: Jimmy Wu.)
Aviva Canada, a Markham, Ontario-based division of Aviva plc (London, 2016 annual revenue over £55 billion), has chosen to work with Snapsheet (Chicago), a provider of virtual claims technology for the personal and commercial insurance marketplace, following a highly successful pilot program.
During the pilot program, 93 percent of Aviva’s customers chose to opt in and use Snapsheet’s virtual claims platform, which enabled Aviva customers to settle claims 20 to 40 percent faster than with traditional channels, according to a vendor statement.
‘Immense Improvement’ to Customer Claims Journey
“With Snapsheet’s great track record in the U.S., we’re proud to work with them and offer a transformative experience to our Canadian customers,” comments Lynn Anderson, Interim Chief Claims Officer, Aviva Canada. “The results from our pilot program showed an immense improvement to our customers’ claims journey. The time it takes for an estimate to be completed is significantly reduced, helping defy uncertainty for our customers.”
“We know that any claim is an upsetting experience for our customers,” Anderson adds. “This is why Aviva is offering AvivaExpress powered by Snapsheet—a digital and self-serve option to help customers get back to what’s important sooner.”
The insurer’s claims app AvivaExpress, powered by Snapsheet, enables customers to take photos of damage at first notice of loss and submit them to Aviva Canada. Snapsheet’s team of appraisers then processes and inspects vehicle damage based on the photos using specialized software and engagement tools in order to provide an estimate for repairs. The customer then receives payment from the carrier and can take the car to the body shop of his or her choosing. Snapsheet says its customer service team walks customers through the entire journey.
“We’re thrilled to expand our services to the Canadian market with a partner who works to provide cutting-edge solutions to its customers,” comments Brad Weisberg, CEO, Snapsheet. “Aviva is an industry leader who shares our core goal of making the claims process easier for everyone, so they’re an ideal choice as our first Canadian partner.”