Avant Mutual Seeks Improved Customer Experiences via Duck Creek OnDemand

The insurer selected Duck Creek core systems in the cloud for its next-generation enterprise architecture so it could move with the speed and agility that the business expects for implementing change.

(Image source: Avant Mutual homepage.)

Avant Mutual (Sydney), Australia’s largest medical defense organization and medical indemnity insurer, has selected Duck Creek Technologies’ (Boston) PolicyRating, and Billing solutions, delivered in the cloud via Duck Creek OnDemand, the provider’s SaaS solution for the property/casualty insurance industry, according to a vendor statement. Duck Creek reports that the insurer made its choice to uplift the experience of customers in their interactions with Avant, and unlock internal capabilities to support speed to market, agility in implementing change, and other operational benefits.

Joyce Harkness, CIO, Avant Mutual.

Avant selected Duck Creek to be part of its next-generation enterprise architecture so the insurer could move at the speed, and with the agility, that the business expects for implementing change, according to Avant Mutual CIO Joyce Harkness. “We also want to benefit from the strength of the platform and Duck Creek’s reputation of supporting customers running the product worldwide, including multiple medical indemnity providers,” she says. “We look forward to building a strong partnership with Duck Creek.”

Avant’s relationship with Duck Creek began with selection of Duck Creek Rating, chosen primarily for its capabilities and easy-to-use configuration tools, according to the vendor. Following implementation of that application, Avant conducted an RFP process to select its next-generation business applications for policy and billing management. Following extensive market analysis, the firm selected Duck Creek Policy and Billing OnDemand, running in the Microsoft Azure cloud.

“At Avant, we are focused on delivering market-leading products and services to our members,” comments  Natasha Fenech, CEO–Medical Indemnity & Deputy Group CEO of Avant Mutual. “Implementation of the Duck Creek suite of products in our business will enable us to provide a more integrated solution to our members.”

Shaji Sethu, Managing Director, Asia Pacific, Duck Creek Technologies.

Taming the Complexity of Medical Liability Insurance Billing

“We’re very happy to welcome Avant into our growing family of medical indemnity insurance customers,” comments Eugene Van Biert, Chief Revenue Officer, Duck Creek Technologies. “We consistently see insurers in this space turning to Duck Creek on the strength of our rating engine and policy administration system, and Duck Creek Billing is a perfect solution for taming the complexity of medical liability insurance billing. We’re looking forward to partnering with Avant on their move to SaaS to ensure their future leadership in the industry.”

Shaji Sethu, Duck Creek’s Managing Director for the Asia Pacific region characterizes Avant’s investment in Duck Creek OnDemand as a testament to the strength of the vendor’s SaaS solution. “We aspire to accelerate the digital ambitions of our customers in the region as they migrate away from the shackles of legacy bespoke solutions to modern, configuration-driven SaaS platforms. ”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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