LIVE WEBINAR! Insurance TPA: New Partner in L&A Business Agility

Historically life and annuity companies turned to third-party administrators (TPAs) to efficiently execute the most generic of back-office processes—things that carriers didn’t need to do themselves. Although TPAs have evolved with technology and customer demand, many still perpetuate the L&A industry’s lagging capabilities. Even as carriers embrace digital transformation, many TPAs work in non-digital modes Read More »

On-Demand Webinar. Delivering the Insurance Customer-of-the-Future Experience

The definition of a good customer experience has changed as a matter of degree as consumers’ interaction has technology evolved. However, today insurers must look at customer experience as a difference in kind—and incorporate that insight into their plans to provide a compelling experience for the customer of the future. Delivering a superior customer experience Read More »

Matt Foster of Duck Creek Talks Core and Digital Transformation

Duck Creek’s COO talks with IIR editor Anthony O’Donnell about the state of insurance technology, the digital transformation imperative, the shift from ‘Big Bang’ core technology implementations, the proposition of cloud, and the vendor’s progress since its 2020 IPO.