The definition of a good customer experience has changed as a matter of degree as consumers’ interaction has technology evolved. However, today insurers must look at customer experience as a difference in kind—and incorporate that insight into their plans to provide a compelling experience for the customer of the future. Delivering a superior customer experience Read More »
Author: Teri Ryan
Matt Foster of Duck Creek Talks Core and Digital Transformation
Duck Creek’s COO talks with IIR editor Anthony O’Donnell about the state of insurance technology, the digital transformation imperative, the shift from ‘Big Bang’ core technology implementations, the proposition of cloud, and the vendor’s progress since its 2020 IPO.
Uber Veteran Ryan Graves to Invest $50 Million in Metromile
Graves, who will join Metromile’s board, joins Chamath Palihapitiya’s Social Capital, Mark Cuban and leading institutional investors as investors in the company.
Lockton Re Licenses CyberCube’s Portfolio Manager Cyber Analytics Tool
Representing an expansion of Lockton’s existing relationship with CyberCube, Portfolio Manager will integrate with Lockton Re’s SAGE proprietary reinsurance analytics platform, to provide its clients with greater analytical insights and advice.
InsurTechs in 2020: the Rich Got Richer
CB Insights Analyst Niall Williams discusses InsurTech-related findings of two recent reports.
Sun Life U.S. Creates Absence Management System Based on FINEOS
Sun Life U.S. creates new absence management solution, using employer and employee feedback to make absence easier.
Duck Creek Announces Pricing of Public Offering of Common Stock
The public offering rose to a total of 9 million shares of Duck Creek’s common stock at a public offering price of $46.00 per share, up from an earlier proposed offering of 8 million.
Buckle Launches Rideshare-only Auto Insurance in Tennessee
Buckle expands availability of affordable, comprehensive auto insurance that covers gig drivers both on and off the clock to Tennessee.
Church Mutual Adopts Roost’s Armed Intruder Service
The insurer has added the new service to its existing Roost Protection360 Commercial Property Telematics Service.
The Hartford Adopts Tractable for AI-Driven Claims Processing
The insurer will use the AI solution to analyze auto damage within its auto insurance claims operations in the U.S., accelerating the speed at which claims can be processed for its customers.