(Image source: AssuranceAmerica homepage.)
AssuranceAmerica, an Atlanta-based provider non-standard auto insurance coverage, has deployed implemented the One Inc (Folsom, Calif.) Digital Payments Platform, expanding payment functionality and channels for the company’s existing insurance products and services.
AssuranceAmerica selected the One Inc Digital Payments Platform for its comprehensive, insurance-specific functionality with multiple PCI compliant payment interfaces designed to enhance the user’s overall experience, according to a vendor statement.
“AssuranceAmerica is devoted to providing excellent service to our customers,” comments Joseph Skruck, president and CEO, AssuranceAmerica. “With the One Inc Digital Payments Platform, we’ve been able to modernize our payment processes, creating an easy-to-use, secure, integrated experience for our customers and independent agents.”
Seamless Payment Process
The One Inc platform provides AssuranceAmerica with an inbound interactive voice response (IVR) system, streamlined reporting, and more efficient payment processing. The insurer expects these elements to defray costs and improve agent-policyholder interactions, resulting in a seamless payment process that greatly improves the overall customer experience.
“We are so pleased to provide the payments solution AssuranceAmerica was seeking,” comments Christopher W. Ewing, CEO of One Inc. “With the new features and functionality, they will be able to enhance the quality of their customer engagement, and there are significant cost savings that will also build over time.”