(Image source: Aspire General homepage.)
Aspire General Insurance Company (Rancho Cordova, Calif.) has selected Infinilytics’ (Pleasanton, Calif.) AI-based, smartC platform, and its Charlee Suite of claims optimization tools, to streamline its claims process, reduce costs, and create an improved customer experience.
“We are really excited to be using this new technology,” comments Brad Hinkle, VP, Claims, Aspire. “It is like having a ‘super adjuster’ watching over our entire claims inventory. Data, notes, and documents are all ingested and analyzed by Charlee without the need to input data into specific data fields. This increases the efficiency and capabilities of our underlying claims management system. Charlee’s AI then provides us with meaningful fraud recognition, quality control, pattern recognition, and analytics. Charlee compares claims data to both external resources and internal measures to provide an unprecedented level of oversight, resulting in an improved loss ratio.”
Infinilytics describes its cloud-based smartC platform as enabling automated data gathering, processing, and natural language comprehension through Charlee, a set of sophisticated claims optimization tools, including Charlee-O, an AI-enabled chatbot providing recommendations and suggested actions; Charlee-X, an alert system which identifies red flags and questionable patterns by leveraging cognitive analysis; and Charlee-L, a pre-litigation prediction tool which utilizes emotion and sentiment analysis. Implementation of any combination of Charlee tools takes less than three months from pilot to production.
Optimize Any Claim
“We are honored and very excited to be working with Aspire,” comments Sri Ramaswamy, CEO and founder, Infinilytics. “Charlee utilizes machine learning, deep learning, and natural language processing to accurately predict if a claim will proceed into litigation and provides recommendations starting from the first notice of loss through the claim investigation to the final settlement. Charlee will effectively optimize any claim for the Aspire team going forward.”