Arrowhead Selects One, Inc. Suite for Payment and Reconciliation, Client Contact and Customer Retention

One, Inc.’s ProcessOne, ContactOne and PortalOne will help Arrowhead General Insurance Agency streamline workflow and improve agency and customer communications.

(U.S.S. Nimitz near San Diego, home of Arrowhead General Insurance Agency. Source: U.S. Navy.)

Arrowhead General Insurance Agency, Inc. (San Diego), one of the largest U.S. Property/Casualty program Aadministrators, has selected One, Inc.’s (Folsom, Calif.) ProcessOne to support its payment processing and daily cash reconciliation, ContactOne to increase policy retention via automated calling and messaging and PortalOne to enable multi-device access to payment information.

“Superior products and customer service powered by modern technology have fueled our growth,” comments Chip Craze, president, Personal Auto Program, Arrowhead. “ProcessOne, ContactOne and PortalOne will give us additional tools to streamline workflow as well as improve agency and customer communications.”

Benefits Arrowhead will enjoy from the One, Inc. suite include the following, as described by the vendor:

Christopher W. Ewing, President & CEO, One, Inc.

Christopher W. Ewing, President & CEO, One, Inc.

  • Improvement of the overall billing experience for its customers by providing 24/7 multi-device accessibility to their payment information;
  • Ability to offer Arrowhead’s clients the added convenience of automated notification of cancellation, non-renewal, or other policy events, via voice, text, or email; and
  • Reduction of the complexity and cost of PCI compliance, virtually eliminating data security concerns.

“We are pleased that Arrowhead has selected the One, Inc. suite of payment products and welcome them as a customer,” comments Christopher W. Ewing, President & CEO, One, Inc. “One, Inc. is committed to leveling the playing field for carriers, agents and MGAs of all sizes; offering the same level of flexibility and scalability as larger vendors, combined with affordability and a faster implementation.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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