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Arch Insurance Group has implemented Majesco (Morristown, N.J.) Billing for P&C on Majesco CloudInsurer in seven months. Arch Insurance is part of Arch Capital Group Ltd., a Bermuda-based company that provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries. Arch’s implementation is the first phase of a multi-phased enterprise initiative that will replace multiple legacy billing solutions. The initiative supports Arch Insurance’s aim to provide its customers with superior coverage and service through business-friendly solutions.
“Insurance customers are demanding new levels of billing service, and Arch’s commitment to a superior client experience requires supporting a variety of payment options, customizable bill plans and access to real-time billing information,” comments Tom Ahern, EVP, CFO, Arch Insurance. “Our strategic partnership with Majesco and this initial implementation enable Arch to meet those needs.”
Delivering on a Strong Commitment to Service
“We are thrilled to be partnering with Arch Insurance to deliver on their strong commitment to service,” comments Prateek Kumar, EVP for Majesco. “In today’s continued rapid shift to a new digital era of insurance, billing solutions are at the forefront of meeting customer expectations. Our deep understanding and experience in delivering billing capabilities for today and the future, provide our customers a platform to rapidly launch and achieve growth and service excellence strategies. We look forward to the future phases and our partnership with Arch Insurance.”