Arbella Adopts Duck Creek SaaS Solutions to Transform Personal Lines

Arbella seeks to enable innovation and make it easier for agents and customers to interact with the carrier.

(Image credit: Alain Audet.)

Arbella Insurance Group (Quincy, Mass.), a North American underwriter of personal and commercial lines insurance products and longtime Duck Creek AgencyPortal customer, has selected Duck Creek Technologies’ (Boston) Duck Creek Rating, Policy, Billing, Claims, Insights, Producer, and Distribution Management to streamline its personal lines operations, according to a Duck Creek statement. Cognizant (Teaneck, N.J.) will implement the new solutions via Duck Creek OnDemand, the vendor’s SaaS solution for the P&C insurance industry.

Paul Brady CIO, Arbella Insurance Group.

Arbella chose Duck Creek for the strength of the vendor’s team and the quality and flexibility of its applications, according to the Duck Creek statement.

“Our focus is consolidating technology solutions on an evergreen platform to increase speed to market, product flexibility, and ease of connecting with the InsurTech ecosystem,” comments Paul Brady, SVP and CIO, Arbella. “We believe Duck Creek will be the true partner we need, and Cognizant’s experience implementing large insurance solutions will help speed our digital modernization. We look forward to OnDemand taking time-consuming IT functions off our hands as we modernize our business applications to focus on corporate goals. In addition, our team is excited to take advantage of low-code tools for product configuration and market expansion.”

Jim Hyatt, SVP, Personal Lines, Arbella Insurance Group.

Arbella’s SVP of personal lines Jim Hyatt anticipates that the Duck Creek implementation will help the carrier innovate as a business and make it easier for agents and customers to interact with the carrier. “We wanted a partner that’s investing in the product, and building what we need for the future,” Hyatt comments. “There are things we want to do with data, pricing, and products that Duck Creek solutions will enable for us, and much faster and easier than we could do in the past.”

“Arbella understands that modernizing core systems, advancing data analytics, and integrating digital experiences are critical to being a leader in the insurance market,” says Meera Krishnamurthy, Global Head of Insurance, Cognizant. “As a strategic partner for Duck Creek and Arbella in this transformational journey, we intend to provide a modern, cloud-native, end-to-end SaaS insurance solution aimed at helping Arbella grow and continue to be successful.”

OnDemand is Duck Creek’s end-to-end SaaS solution, which the vendor says provides the services, support, and computing resources needed to help carriers move faster and more efficiently than ever before. “By leveraging the best available technology and continuously delivering new functionality to solve ever-changing P&C insurance business challenges, OnDemand enables a fundamentally new approach to competing in today’s industry—one where technology supports strategy rather than dictating it and where carriers are empowered to focus on innovation in entirely new ways,” the vendor says.

Mike Jackowski, CEO, Duck Creek Technologies.

Major Digital Transformation Move

“This commitment represents a major digital transformation move for Arbella and is yet another sign that insurers worldwide are adopting SaaS solutions for the most critical functions of their organizations,” comments Michael Jackowski, CEO, Duck Creek Technologies. “Duck Creek OnDemand will let Arbella continue to focus on its customers, agents, and products, while we take care of day-to-day IT operations and application upgrades behind the scenes. We are thrilled to expand our relationship with Arbella and look forward to continuing to help them grow.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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