Appian Debuts Connected Claims for Insurance 

Configurable, low-code Appian Connected Claims solution can be deployed in weeks to improve customer experience, optimize processes, and complement core modernization strategies.

(Image source: Appian homepage.)

Appian, a McLean, Va.-based provider of a low-code automation platform has launched Appian Connected Claims for insurers. The suite of integrated, modular applications is designed to reduce the operational complexity of insurance claims with a configurable approach that delivers real-time, full visibility into the claims lifecycle, according to an Appian statement.

Michael Heffner, VP, Solutions and Industry Go To Market, Appian.

The vendor says Appian Connected Claims enables insurers to unify data from their existing claims systems and databases—without migrating the data—to create a single 360-degree view of the customer and the claim. The new visibility provided addresses gaps and inefficiencies in their current claims processes, resulting in faster claims settlement, and a superior customer experience, while reducing the cost of claims processing and accelerating time to close, according to Appian.

Appian Connected Claims is fast to implement and configurable because it is built on the Appian Low-code Automation Platform, the vendor asserts. As such, it can leverage all of the Appian platform’s capabilities, including Appian Intelligent Document Processing (IDP) and Robotic Process Automation (RPA). “IDP saves thousands of person-hours per year by eliminating manual form intake, using AI to convert unstructured data locked in forms into structured data without human intervention,” the vendor statement says Appian RPA uses bots to access non-API legacy systems and accelerate data retrieval and updates across back-end systems.

Appian suggests Connected Claims as an alternative to costly rip-and-replace and build-from-scratch approaches, providing:

  • Data unification across all underlying systems and databases through Appian no-code integration that eliminates the need to migrate any enterprise data
  • Full 360-degree visibility, enabling partners and external parties to directly engage and collaborate in the claims process
  • Reduction of claims leakage by enabling insurers to standardize and automate processes across their entire enterprise
  • Fast deployment in weeks through easy low-code configuration

“Claims optimization is a constant focus for insurers,” comments Michael Heffner, VP, Solutions and Industry Go To Market, Appian. “Current market conditions make it more urgent than ever to address the inefficiencies and lost dollars caused by gaps in processes. Appian Connected Claims unifies data, reduces operational complexity, and puts easy change controls directly in the hands of the insurer.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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