Aon and Claim Central Forge Strategic Partnership

The partnership is focused on digitizing and streamlining P&C claims management capabilities and enhancing the customer experience using transformative technology and services.

(Image source: Claim Central homepage.)

Aon plc, a London-based global professional services firm providing a range of risk, retirement and health solutions, and global InsurTech firm Claim Central (Sydney) have announced their forming of a strategic alliance focused on digitizing and streamlining claim management capabilities and enhancing the customer experience using transformative technology and services developed specifically for property/casualty insurance organizations.

Andy Marcell, CEO, Reinsurance Solutions business, Aon.

Claim Central characterizes its contribution to the partnership as based in a successful track record implementing digital ecosystems for property claims adjusting and repairs for insurance organizations around the world, notably following Hurricanes Harvey and Irma when loss adjuster resources were scarce in Florida. The company describes its technology as excelling at digitizing the property claims process with modern features and functionality, including live video streaming, aerial imagery, real-time chat, customer sentiment measures, and digital payments. These capabilities obviate the need for claims assessors to be physically present, thus increasing the efficiency of the claims process more efficient and ultimately improving the policyholder experience, according to the vendor

“Aon is committed to helping clients navigate the InsurTech ecosystem and adopt new technologies that advance their strategic initiatives,” comments Andy Marcell, CEO of Aon’s Reinsurance Solutions business. “Claim Central is utilizing technology to make a meaningful impact in the area of claims management, and this is increasingly important for our re/insurer clients as they manage volatility following another active year for global natural disasters.”

Brian Siemsen, global CEO, Claim Central.

Claim Central reports that it is also opening an Innovation Center in Jacksonville, Florida which it says will further support this alliance by minimizing the burden of technology implementations in order to enhance Aon’s re/insurer clients’ claims processes. The new Innovation Center will run Claim Central’s single platform claims solution, and will include modernized workflows with desk examiners, field adjusters, and a connection to a credentialed contractor repair network to support loss mitigation and faster property repairs, the vendor says.

Opportunity to Concentrate on Maximize Operations

“Our goal with the Aon partnership and the opening of our Innovation Center is to make claims transformation and innovation easier for insurers and reinsurers,” comments Brian Siemsen, global CEO, Claim Central. “This is an opportunity for Aon’s clients and Claim Central’s other insurer customers to concentrate more fully on maximizing operations and reaping the full benefit offered by new InsurTech.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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