(Image source: Renaissance Life and Health homepage.)
Renaissance Life & Health Insurance Company of America (Indianapolis), a carrier specializing in dental, vision, life and disability coverage, has appointed industry veteran Earl Shaw CIO. Shaw has more than 25 years of technology experience with leadership roles in IT, business relationship management, vendor management and facilities management. Shaw was most recently VP of IT Operations at Protective Insurance (Carmel, Ind.).
“With a dedicated focus on technology at Renaissance, we’re excited to expand our management team with an industry expert and strategist who will enhance our ability to deliver outstanding customer experiences via smart applications of technology,” comments Robert P. Mulligan, President & CEO, Renaissance. “Earl is an agile leader with proven success implementing strategic plans through innovation, collaboration, problem solving and team building.”
Shaw’s appointment as Renaissance’s CIO comes in the wake of the carrier working during the past year to develop what it calls a next-generation insurance administration platform that will support innovation, expansion and rapid growth with product administration systems under one cloud-based platform to help provide a streamlined, consistent benefits experience for all its stakeholders. The company says the new system will ensure that its dental, vision, life and disability products are accessible via a single digital system for ease and accessibility.
Continuously Improving Experience
“Renaissance’s commitment to use new technology to provide a continuously improving experience for its customers, as well as operational efficiency for its teams aligns perfectly with my expertise,” said Shaw. “I look forward to leveraging my experience in my new role at Renaissance as the company continues to optimize processes and solve challenges using technology.”
Shaw spent 14 years at Protective Insurance. In his last role at the company, as VP of IT Operations, he managed an $18 million operation with a team of 55 individuals. During 2019, he also served as interim CIO. Renaissance’s statement on Shaw’s appointment notes his record of transforming technology groups into customer-focused teams that create efficiency.
Editor’s Note: Eduardo Bolanos contributed to this story.