Anadolu Insurance Hits Modernization Milestone with Sapiens Implementation

Anadolu’s rollout of Sapiens modules for P&C insurance is part of a legacy system replacement and transformation effort that seeks to streamline processes, increase product speed-to-market, increase agents’ efficiency and improve the user experience for all stakeholders.

(Detail of Anadolu Sigorta’s headquarters at Kavacık, Istanbul. Source: Anadolu Sigorta.)

Anadolu Insurance Company (Anadolu Sigorta, Istanbul), a private insurer operating in Turkey, has gone live with several modules of the Sapiens (Holon, Israel) IDIT Software Suite. Anadolu’s rollout of the vendor’s Policy Administration, Agency Management, Billing and Collection modules is part of a legacy system replacement and transformation effort that seeks to streamline processes, increase product speed-to-market, increase agents’ efficiency and improve the user experience for all stakeholders, according to a Sapiens statement.

“One of the main reasons we chose Sapiens IDIT is because it’s a component-based software solution suite that can be deployed modularly,” comments Mehmet Abaci, CIO, Anadolu. “We’ve been able to go live gradually and smoothly migrate millions of contacts, without any disruption to our day-to-day operations. This has been a crucial success factor during our transformation project.”

Anadolu is undertaking the replacement of its P&C legacy systems both because they are difficult to maintain and lack the capabilities for meeting the insurer’s future needs. The go-live marks the introduction of individual medical insurance for group medical and fire lines, with other personal and commercial lines of business to follow.

The carrier’s transformation initiative seeks to streamline and simplify processes via seamless integration between Sapiens’ back-office system and the Sapiens front-end user interface, enabling Anadolu’s agents to perform their tasks more easily, according to the vendor. Sapiens’ modules also provide Anadolu with a single platform for multiple lines of business for various types of users, including agents and customers.

Historical Significance

Portrait of Mustafa Kemal Atatürk, father of modern Turkey and patron of Anadolu Insurance.

Portrait of Mustafa Kemal Atatürk, father of modern Turkey and patron of Anadolu Insurance.

Anadolu enjoys historical significance, having been founded in 1925 on the initiative of Mustafa Kemal Atatürk, founder and first President of the modern Republic of Turkey, and one of the 20th century’s most prominent statesmen. Anadolu is also the first Turkish insurer to operate internationally and cross the $1 billion premium threshold.

“Sapiens is pleased to announce this successful P&C go-live in the Turkish market,” comments Gary Sherne, president of Sapiens’ General Insurance and Reinsurance division. “Anadolu and Sapiens personnel have partnered closely to make this phase of the transformation project a success, with Anadolu actively involved in the deployment of the modules. We look forward to expanding this strategic partnership.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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