(Image credit: Kenneth C. Zirkel.)
Amica Insurance (Lincoln, R.I.), has selected the One Inc (Folsom, Calif.) Digital Payments Platform to provide both inbound and outbound digital payments as part of an overall effort to create a modern customer experience. The oldest mutual auto insurer in the United States, Amica also offers home, life, marine and umbrella insurance, as well as annuities.
“We chose One Inc for a number of reasons, but their insurance industry expertise and ability to help us deliver an optimized customer experience were leading factors,” comments Matthew Cubellis, accounting operations manager, Amica. “We’ll now be able to seamlessly integrate across our ecosystem, allowing us to offer expansive payment methods, while also rolling out broader proactive policyholder communication capabilities. The ability to digitize our more challenging insurance claim use-cases will allow us to not only reduce cycle times and expense, but also allow us to significantly improve our insureds’ experience.”
Working with One Inc, Amica’s enhanced digital payment capabilities will help to create a frictionless customer experience by leveraging a single virtual wallet for premium payment and claim disbursements and lowering compliance burden, according to a vendor statement. Additionally, the selection of One Inc supports Amica’s goal to drive adoption of digital payments to lower operational costs and reduce the inefficiencies associated with receiving and disbursing paper checks, One Inc says.
Amica’s selection of One Inc was also influenced by the vendor’s long-standing partnership and integration history with Guidewire Software (San Mateo, Calif.), characterized by the availability of out-of-the-box capabilities and validated accelerators. The integrations are designed to reduce implementation time, effort, and cost, while also reducing overall risk and providing speed-to-market.
“Amica was looking to create an end-to-end digital experience for their policyholders from the time they pay their premium to the moment they need a claim payment,” comments Christopher W. Ewing, founder and CEO, One Inc. “With the One Inc Digital Payments Platform, Amica will now have the strength of the POWER OF ONE – a cohesive, seamless experience for both inbound and outbound payments, as well as expanded digital payment options that improve choice, security and speed. We are pleased to be a part of this project and very excited to add Amica to our growing list of insurance customers.”