Ameritas Life Insurance Goes Live on FastTrack L&C Claims Solutions

The Lincoln, Neb.-based insurer has adopted FastTrack’s Intelligent On-Line Portals and AI Claims Decision Readiness Solutions.

(Image source: FastTrack website.)

Ameritas Life Insurance Corp. (Lincoln, Neb.) has gone live on claims solutions from FastTrack (Bedminster, N.J.), an InsurTech provider of intelligent Digital and Automated AI technology for the life and disability insurance marketplace. The solutions will benefit policyholder beneficiaries, agents/brokers and internal Claim Advocates, according to a statement from FastTrack.

David A. Voelker, SVP, Individual Claims, Ameritas.

“Our policyholder beneficiaries, claims associates, and agents/brokers are at the heart of everything we do, and we deeply value the trust they place in us,” comments David Voelker, SVP, Individual Claims, Ameritas. “We are excited about the successful and timely FastTrack implementation and support provided. The team at FastTrack did an outstanding job understanding our needs and delivering an Intelligent Life Claims Solution. Our team and customers have already begun to experience FastTrack’s vast benefits. We look forward to expanding our collaboration with FastTrack to enhance our claim management services further.”

FastTrack describes the solutions and their key benefits as follows:

Intelligent On-Line Portals: With FastTrack’s Intelligent Portals used throughout the claims journey (intake through adjudication), Ameritas beneficiaries, agents/brokers, and Claims Associates can access a wide range of intelligent solutions/functionality in a user-friendly journey via the web with the highest level of HITRUST security that are designed to meet Ameritas diverse and growing needs.

Thomas Capato, Co-Founder and CEO, FastTrack.

AI Claims Decision Readiness Solutions (CDRS): By implementing FastTrack’s patent pending CDRS, Ameritas can digitize, automate and validate the gathering of required documents and data to achieve “in good order’ Claim decision readiness in less time and with improved quality.

Exceptional Customer Service: FastTrack says its dedication to outstanding customer service aligns perfectly with Ameritas’ commitment to providing best-in-class service to its customers. The synergy of our two customer-focused cultures has and will continue to result in unparalleled care and support in the marketplace, the vendor asserts.

“We are incredibly excited to welcome Ameritas Life Insurance Corp into the FastTrack family,” comments Thomas Capato, co-founder and CEO, FastTrack. “This collaboration represents a powerful convergence of our expertise, technology, and shared vision to provide individuals and families with the financial protection and peace of mind they deserve.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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