(Image source: Insurity Sure Premium Audit web page.)
Amerisure Mutual Insurance Company (Farmington Hills, Mich.), has added Insurity’s (Hartford) Payroll Validator to its use of the vendor’s Sure Premium Audit. Through adopting the capability, Amerisure has seen a significant increase in operational efficiency and user satisfaction.
Insurity reports that Sure Premium Audit enables Amerisure to automate its premium audit processes with payroll validation and online data collection portals for policyholders and agents. Using Payroll Validator, the vendor adds, Amerisure is optimizing the auditor’s time, promoting policyholder engagement and empowerment through automated communications and self-serve tools for a vastly improved user experience.
“We’ve seen a transformative shift in how we manage our audit processes with integrating the Payroll Validator tool,” comments John Coffaro, Premium Audit Manager, Amerisure. “The Payroll Validator tool can instantly pull relevant audit data from extensive PDF reports directly into our Field Audit Tool, saving at least 50 percent of our auditors’ time. Not only is our investment in this type of technology a testament to our commitment to innovation and increasing efficiency, it also significantly enhances the policyholder experience.”
Amerisure reports that in the wake of adopting the new capabilities, one in four policyholders offered the tool have leveraged the Payroll Validator to their benefit. As they continue ramping up awareness of the tool among their policyholders, they expect that number to increase.
“Given the current landscape of the P&C insurance industry, insurers must continue investments to power innovative tools and technology that will help them differentiate themselves from the competition,” comments Sylvester Mathis, Chief Insurance Officer, Insurity. “We’ve always been impressed by Amerisure’s ability and willingness to harness advanced technology most beneficial to their policyholders and agency partners. Seeing the tangible results from Sure Premium Audit and Payroll Validator reinforces the value of our long-standing relationship.”