Amerisure Deploys One Inc’s Digital Payments Platform

The insurer chose One Inc for the solution’s user-friendly payment portal and digital engagement capabilities which it says enable a superior customer experience at every payment touchpoint.

(Image credit: Selvazzano Dentro.)

Amerisure Mutual Insurance Company, a Farmington Hills, Mich.-based commercial insurer has implemented inbound payment capabilities as delivered by the One Inc (Folsom, Calif.) Digital Payments Platform.

Rosanne Genise, Director of Credit, Billing Services, and Treasury, Amerisure.

Amerisure provides commercial insurance products to businesses in the construction, manufacturing, and healthcare industries. In 2018, Amerisure created a Digital Innovation practice to improve the company’s technology and delivery capabilities and selected the One Inc Digital Payments Platform to manage inbound premium payments.

“Our technology roadmap is driven by our mission to provide exceptional value to our ‘Partners for Success’ agencies, policyholders, and employees,” comment Rosanne Genise, director of credit, billing services, and treasury, Amerisure. “We chose One Inc for the solution’s user-friendly payment portal and digital engagement capabilities which enable us to deliver a superior customer experience at every payment touchpoint.”

The One Inc Digital Payments Platform provides Amerisure with a full insured broker and CSR portal, offering the ability to accept multiple payment methods, including credit, debit, and ACH, according to a One Inc statement. Adding to the flexibility and convenience for policyholders was a goal for Amerisure with this implementation, and One Inc enables the company to engage with customers via mobile, SMS text, email, phone, and website.

Kevin Ostrander, Chief Sales Officer, One Inc.

Retention and Persistency

“The ability to take a single payment and disburse it to multiple policies is critical in today’s multi-policy world,” comments Kevin Ostrander, chief sales officer, One Inc. “This implementation will allow Amerisure to streamline the entire payments process, helping them save time and reduce costs. Providing digital payment capabilities to customers can have a profound impact on overall satisfaction which ultimately leads to increased retention and persistency. We appreciate the confidence Amerisure has placed in us and look forward to working together for many years to come.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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