Amerisure Deploys Guidewire Cloud to Enhance Claims Experience

Michigan-based commercial property/casualty insurer leveraging ClaimCenter on Guidewire Cloud to increase business agility and deliver more value to agents and policyholders.

(Image source: Amerisure homepage.)

Amerisure Insurance (Farmington Hills, Mich.), a provider of commercial property and casualty insurance solutions for U.S.-based construction, manufacturing and healthcare businesses, and Guidewire (San Mateo, Calif.) announced that Amerisure has deployed Guidewire ClaimCenter on Guidewire Cloud to power its claims operations, adapt to changing market demands, and deliver value to its agency partners and policyholders. The company implemented ClaimCenter on Guidewire Cloud simultaneously across all lines of business. Guidewire PartnerConnect Consulting Global Premier member PwC (New York) led the implementation project.

Amjed Al-Zoubi, CIO, Amerisure.

“We have confidence in Guidewire’s cloud strategy and it was a major factor in our decision to migrate our Guidewire products to Guidewire Cloud,” comments Amjed Al-Zoubi, CIO, Amerisure. “We’re pleased to see Guidewire’s ongoing execution of that strategy, from maintaining and building up Guidewire Cloud to the capabilities that are offered and the promise of regular updates. By utilizing ClaimCenter on Guidewire Cloud, we’re able to take advantage of quicker updates and stay current with Guidewire’s technology and innovations. Due to Guidewire’s modern DevOps practices, we are able to devote less time to system maintenance and use our IT resources more effectively.”

Laurie Pierman, VP, Claim Operations, Amerisure.

“We were happy to hear from our claims staff that the deployment of ClaimCenter on Guidewire Cloud was seamless. It has created the opportunity for a low-touch approach to claims handling, allowing our teams to focus on serving our customers in the best ways possible,” comments Laurie Pierman, VP, Claims Operations, Amerisure. “We’re delighted to easily integrate the best-in-class insurtech solutions that are part of Guidewire Marketplace and the PartnerConnect ecosystem into our claims workflows to facilitate a simpler and smoother experience for our claim handlers, ultimately benefiting our claimants, policyholders, and agency customers by reducing cycle times and improving their overall experience. We’re also very excited about how Guidewire’s analytics products such as CanvasCompare and Explore will enable us to move faster and make our data much more consumable to our leadership team.”

Rapid Adaptation

Imran Ilyas, Principal, PwC.

“We’re honored to have facilitated Amerisure’s ClaimCenter implementation project on Guidewire Cloud,” comments Imran Ilyas, Principal, PwC. “Leveraging Guidewire Cloud is providing the company with enterprise agility to support real-time agent connectivity and the capability to help them adapt quickly and implement new tools and upgrades.”

“We congratulate Amerisure on successfully migrating ClaimCenter onto Guidewire Cloud,” says Michael Mahoney, Head of Services, Guidewire. “We’re delighted that Guidewire is providing the technology foundation to help the company transform its claims operations in the cloud and continue its mission for the past 110+ years of creating exceptional value for its partners, policyholders, and employees.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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