American National’s P&C Operation Adopts Duck Creek Policy

Carrier chose to replace multiple personal lines legacy systems with Duck Creek Policy for enhanced user experiences, process efficiencies, and speed to market.

(Moody Gardens Aquarium, Galveston, Texas, home of American National. Photo credit: Supportstorm.)

American National (Galveston, Texas) has selected Duck Creek Technologies’ (Boston) Duck Creek Policy to replace its legacy property/casualty personal lines policy administration systems. The insurer sought multiple improvements to the distribution and management of its personal lines products in order to transform outdated workflows and processes, create better user experiences for its agents, and introduce or update products as quickly and efficiently as possible, according to a Duck Creek announcement.

American National’s decision was influenced by the Duck Creek Anywhere API, which gives carriers the flexibility to put its own unique look and feel in front of its customers and agents while retaining the benefits of the Duck Creek Platform, the vendor says. Anywhere API allowed the insurer to build a proprietary user experience on top of its technology stack without making any compromises in functionality, Duck Creek reports.

“One of the most significant benefits of this decision by American National was the ability for business users to create and update insurance products without coding,” Duck Creek’s announcement on the American National engagement says. “From modeling and testing to publishing new policies, from making changes to existing products and conducting validation of adherence, the Duck Creek Platform puts the power to make meaningful changes in the hands of insurance professionals, not developers.”

Future-Ready Solutions

Eugene Van Biert, Chief Revenue Officer, Duck Creek Technologies.

“Our digital transformation is focused on adopting true future-ready solutions, not simply replacing outdated, redundant core systems,” comments Meredith Mitchell, SVP of Application Development at American National. “With Duck Creek Policy, we’ll not only be able to create and update our products rapidly and without complex IT projects, we will be able to significantly improve the efficiency of many internal processes that were shaped by dependency on legacy technologies. Coupled with the ability to create an improved user experience for our agents without making functional compromises, these were key factors in our decision to choose Duck Creek.”

“We’re very happy to welcome American National into our growing family,” comments Eugene Van Biert, Chief Revenue Officer, Duck Creek Technologies. “Leading insurance carriers around the world rely on Duck Creek Policy to improve internal processes, user experiences, and speed to market, and American National has taken an important step in their technology transformation initiative by focusing on customer centricity and the ability to respond to market changes as quickly as demand dictates.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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