(Aerial photo of Downtown Galveston, Texas, location of American National’s headquarters. Photo credit: PhilFree.)
The carrier reports that it is modernizing its technology in order to meet the changing expectations of customers and agents with regard to the billing experience. A positive experience with the implementation of Guidewire’s ClaimCenter in 2014 influenced American National’s selection of Billing Center.
“We were looking to consolidate from three billing systems to a single system that would unify all our disparate billing processes and approaches for our policyholders,” said Brian Schaffer, assistant VP, Multiple Line Billing Services, of American National subsidiary
Farm Family Casualty Insurance Company. “We recently deployed ClaimCenter so the common architecture and positive experience with Guidewire was a key factor in our selection of Billing Center. We feel BillingCenter will offer the flexibility our clients require as well as provide proper automated internal controls.”
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A Guidewire statement asserts that BillingCenter will enable American National to:
- Increase account billing usage based on policyholder choice, “Easy-Pay” (electronic funds transfer) utilization rate, and customer retention;
- Support common billing best practices; and
- Reduce the amount of uncollected earned premium.
The vendor also says that BillingCenter will also help American National’s field force streamline its billing time and effort by using common systems and practices to simplify its billing and payment processing. The insurer will deploy BillingCenter first in American National’s Agriculture and Commercial lines businesses, followed by personal lines.