(American Modern Insurance Group’s headquarters in Amelia, Ohio, courtesy of the insurer.)
As part of an ongoing transformation initiative, specialty insurer American Modern Insurance Group (American Modern, Amelia, Ohio), has implemented Guidewire ClaimCenter as its new platform for claims management. The project fits within the carrier’s plan to enhance agent and customer experience.
American Modern’s claims modernization effort consisted of consolidating multiple legacy system, improving reporting and streamlining processes with a department-wide view of claims. Working with implementation partner Ernst & Young, American Modern deployed the Guidewire claims application in a phased implementation approach by region. ClaimCenter is now live across all of the insurer’s residential, recreational and commercial lines of business. The vendor reports that, even with detailed user testing and multiple internal and external integrations, ClaimCenter was deployed one month earlier than expected, and under budget.
“Our team’s response to ClaimCenter has been overwhelmingly positive,” comments Heather Bolyard, claims services and information assistant vice president, American Modern. “In an internal survey of users live on the platform, we found that as a whole adjusters are really excited about the new capabilities and improved functionality ClaimCenter offers, and as a result are able to increase their service levels.”
Among the benefits of the implementation, a Guidewire statement asserts that ClaimCenter will help American Modern to:
- Streamline and automate its claims management process for faster, more efficient customer service;
- Simplify onboarding of new staff and training as a result of ClaimCenter’s easy-to-use interface; and
- Improve data analytics for better, more accurate reporting.