American Integrity Insurance Group (Tampa) has implemented ISCS’s (San Jose, Calif.) SurePower Innovation policy administration suite as part of the Florida homeowners’ carrier’s ongoing efforts to improve the customer experience.
“We were looking for a platform that would grow with us,” said Jon Ritchie, senior VP, corporate and business development for American Integrity. “As a provider of homeowners’ insurance to Florida consumers, we must have technology that provides speed-to-market and scalability, and SurePower Innovation is that solution. The inclusion of SurePower PowerTools was another significant factor in our decision to partner with ISCS, as it provides us with the ability to put ‘coding’ capabilities in the hands of business analysts.”
ISCS’s SurePower PowerTools configuration toolset enables end users to execute system and product configuration changes on the fly, according to the vendor. ISCS reports that with the completion of the implementation phase, American Integrity is beginning to realize benefits from rolling out the full suite of SurePower Innovation’s pre-integrated components, rather than implementing each module individually. The vendor asserts that SurePower Innovation will help American Integrity rapidly introduce new lines of business and underwrite with more granularity going forward.
“We appreciated the fact that American Integrity wanted new, modern technology to help them provide the most positive customer experience possible,” comments Andy Scurto, president, ISCS. “SurePower Innovation is the configurable system American Integrity needed, and with PowerTools’ configuration capabilities at hand, both business and technology users at American Integrity will be able to achieve necessary strategic objectives for the company today and into the future.”