American Integrity Insurance Boosts Customer Experience with ISCS SurePower Innovation

The Florida homeowners’ insurance carrier sought a technology platform that would enhance customer service, support growth and enable greater product speed-to-market.


American Integrity Insurance Group (Tampa) has implemented ISCS’s (San Jose, Calif.) SurePower Innovation policy administration suite as part of the Florida homeowners’ carrier’s ongoing efforts to improve the customer experience.

Jon Ritchie, SVP, Corporate & Business Development, American Integrity Insurance.

Jon Ritchie, SVP, Corporate & Business Development, American Integrity Insurance.

“We were looking for a platform that would grow with us,” said Jon Ritchie, senior VP, corporate and business development for American Integrity. “As a provider of homeowners’ insurance to Florida consumers, we must have technology that provides speed-to-market and scalability, and SurePower Innovation is that solution. The inclusion of SurePower PowerTools was another significant factor in our decision to partner with ISCS, as it provides us with the ability to put ‘coding’ capabilities in the hands of business analysts.”

ISCS’s SurePower PowerTools configuration toolset enables end users to execute system and product configuration changes on the fly, according to the vendor. ISCS reports that with the completion of the implementation phase, American Integrity is beginning to realize benefits from rolling out the full suite of SurePower Innovation’s pre-integrated components, rather than implementing each module individually. The vendor asserts that SurePower Innovation will help American Integrity rapidly introduce new lines of business and underwrite with more granularity going forward.

(Related: Franklin Mutual Selects ISCS’s SurePower Innovation as Modernization Platform)

“We appreciated the fact that American Integrity wanted new, modern technology to help them provide the most positive customer experience possible,” comments Andy Scurto, president, ISCS. “SurePower Innovation is the configurable system American Integrity needed, and with PowerTools’ configuration capabilities at hand, both business and technology users at American Integrity will be able to achieve necessary strategic objectives for the company today and into the future.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

Leave a Comment