Aioi Nissay Dowa Insurance New Zealand Deploys Guidewire Insurance Suite

By deploying InsuranceSuite on Guidewire Cloud, the company was able to accomplish the project ahead of schedule and on budget.

(Image source: Aioi Nissay Dowa Insurance homepage.)

Aioi Nissay Dowa Management New Zealand (Auckland), part of the global MS&AD Insurance Group (Tokio) has deployed Guidewire Software’s (San Mateo, Calif.) InsuranceSuite on Guidewire Cloud to power its core operations, simplify IT, respond to changing market demands, and deliver more value to agents, brokers, and policyholders, according to a joint statement. The company has implemented InsuranceSuite on Guidewire Cloud for its Domestic Motor, Commercial Motor, and Payment Protection lines of business. Guidewire PartnerConnect Consulting partner Tenzing (Auckland and Wellington), part of the Tech Mahindra group, led the implementation project, the statement says.

Simone Labady, CEO, Aioi Nissay Dowa Management NZ.

“Guidewire is providing improved security, flexibility, and business process optimization, enabling us to adapt rapidly to changing customer and market needs and stay ahead of our competition by implementing new product innovations quickly,” comments Simone Labady, CEO, Aioi Nissay Dowa Management NZ. “Their innovative solutions like Advanced Product Designer means that we can spin up new products quickly.”

“Partnering with Guidewire and having access to InsuranceSuite signifies much more than just a decision to implement a core insurance system; it is an alignment of cultures and visions for the future,” Labady adds. “This was imperative when we were looking for a partner, and Guidewire is a Tier 1 solution provider who I know will stay ahead of the curve with respect to product development.”

Chris Day, Managing Director, Tenzing.

Aioi Nissay Dowa Management NZ selected InsuranceSuite on Guidewire Cloud in November 2020. By implementing InsuranceSuite on Guidewire Cloud, the company was able to accomplish the project ahead of schedule and on budget, according to Labady. “The Guidewire screen design is well articulated, straightforward, and optimized to enable faster processing times to serve customers quickly,” she says. “Our users are excited and engaged in the continuous improvement of the system. They are enjoying the simplicity of being able to manage their workloads so they can focus on response times and improve the customer experience.”

“We are honored to have led this highly successful project to implement InsuranceSuite on Guidewire Cloud at Aioi Nissay Dowa Management NZ,” comments Chris Day, managing director, Tenzing. “The seamless way the wider Aioi, Tenzing, and Guidewire team came together allowed us to collectively focus on what mattered to the Aioi business.”

Offering Kiwis the Best Advice

Roland Slee, Managing Director, Asia-Pacific, Guidewire.

“We congratulate Aioi Nissay Dowa Management NZ on its successful InsuranceSuite deployment on the Guidewire Cloud,” says Roland Slee, managing director, Asia-Pacific, Guidewire. “We admire Aioi Nissay Dowa Management NZ’s mission of taking the worry out of motor vehicle insurance and helping customers get back on the road as soon as possible. We look forward to helping the company leverage Guidewire Cloud to keep its promise to Kiwis to offer the best, unbiased advice, to honour its commitments, and to be accountable for providing a consistently high level of service.”

Aioi Nissay Dowa Management NZ also deployed Guidewire DataHub and Guidewire InfoCenter as its enterprise-wide data management and analytics systems, and SmartCOMM from Smart Communications (London) for customer communications management. Guidewire is a reseller of Smart Communications, a Guidewire PartnerConnect Solution member.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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