AIG Standardizes Policy Administration Globally with Duck Creek OnDemand

Duck Creek’s SaaS technology will support AIG 200, the insurer’s strategic modernization effort to achieve operational excellence.

(Image source: AIG.)

American International Group, Inc. (AIG, New York), a longtime Duck Creek Technologies  (Boston) customer and one of the most recognizable and respected global insurers in the industry, has entered into a new strategic partnership with Duck Creek. AIG has selected Duck Creek OnDemand, the provider’s SaaS solution for the P&C and general insurance industry as its global standard. A joint statement characterizes the partnership as an important enabler of AIG 200, the insurer’s enterprise-wide effort focused on: underwriting excellence; modernizing AIG’s operating infrastructure; enhancing user and customer experience; and becoming a more unified company.

Peter Zaffino, Executive Vice President, Global Chief Operating Officer, AIG.

“AIG 200 is a multi-year, enterprise-wide effort focused on the long-term strategic positioning of AIG,” comments Peter Zaffino, AIG’s President & Global Chief Operating Officer. “Duck Creek’s SaaS cloud solution is a core component of the enabling technology we are deploying to support our global underwriting platform. Specifically, it will allow us to achieve the new digital experience we want for our customers and distribution partners, drive enhanced data insights to support underwriting excellence, and improve the efficiency of our operations.”

Duck Creek OnDemand is an end-to-end SaaS cloud based solution, providing all services, support, and computing resources needed to help carriers move faster and more efficiently than ever before, according to the vendor. “By leveraging the best available technology and continuously delivering new functionality to solve ever-changing P&C and general insurance business challenges with speed and flexibility, OnDemand enables a fundamentally new approach to competing in today’s industry—one where technology supports strategy rather than dictating it, and where insurers are empowered to focus on innovation in entirely new ways,” a Duck Creek statement says.

Mike Jackowski, CEO, Duck Creek Technologies.

Important New Step

“AIG’s scale and geographic reach require a SaaS solution that can support all of its businesses around the world,” said Michael Jackowski, CEO of Duck Creek. “Our team is proud to support such a respected and iconic organization, and to provide the solutions and expertise AIG needs to achieve operational excellence and provide its customers and distribution partners with superb, high quality service. We’re excited to expand our relationship and help AIG take this important new step in its journey to become a top performing company and leading insurance franchise.”

Xceedance Joins Duck Creek Partner Ecosystem

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

Leave a Comment