Ageas UK Selects EIS for Digital Transformation

The EIS platform’s integrated policy, billing, customer experience, CustomerCore CEM and EIS DXP applications will support a once-in-a-generation acceleration in digital capability.

(Eastleigh town hall. Image credit: Marek69.)

Ageas (Brussels/Eastleigh, Hampshire), one of the U.K.’s largest motor and home insurers, has selected EIS (San Francisco), a core and digital platform provider for insurers, to support its digital business transformation program. The program will serve as a “once in a generation acceleration in digital capability,” providing an infrastructure that will allow the business to operate in a fast, simple, and agile way, ultimately fueling its standout capabilities in proposition development, underwriting and pricing, according to an EIS statement. The benefits of the EIS platform will also allow Ageas to build tailored insurance solutions rapidly for brokers and to simplify insurance for its customers, providing end-to-end digital-first experiences including the ability to seamlessly self-serve, the vendor says.

Caroline King, Customer Operations Director, Ageas UK.

“In what is our largest infrastructure investment in the business to date, this digital transformation program will power us to the next level of digitally-enabled insurers,” comments Caroline King, Customer Operations Director, Ageas UK. “By investing in the best the market has to offer, like this flexible EIS platform, we are unlocking significant capability that will allow us to offer standout solutions for our brokers and customers with an ambition to deliver brilliant service where it matters.”

Ageas characterizes its transformation program as delivering a cutting-edge digital ecosystem, leveraging market leading processes and technology. The insurer underscores that the program includes the delivery of a new insurance technology platform that’s cloud-enabled, open, and compatible with microservices and API stacks.

Once implemented, the architecture will be the foundation of Ageas’ digitalization process. To maintain agility and support brokers’ and customers’ evolving needs, EIS provides an intuitive, highly configurable, rules-based platform for underwriting and new product innovation, while managing cost efficiencies for ongoing maintenance and support, according to the vendor statement.

Alec Miloslavsky, CEO, EIS Group.

Seamless Customer Experience

To create a seamless customer experience Ageas will be deploying the EIS platform’s fully integrated applications, PolicyCore, BillingCore, CustomerCore, CustomerCore CEM and EIS DXP, gaining end-to-end business capabilities that support digital enablement at every touchpoint, EIS says. The applications are accessed via EIS CloudCore, EIS’ software-as-a service platform.

“It’s fantastic to know we are helping Ageas cement its place as one of the UK’s leading personal lines insurers through the reinvention of the customer journey,” says Alec Miloslavsky, CEO, EIS.  “Ageas has recognized that for insurers to thrive in this digital-first world, they need to accelerate their digital transformation projects to deliver a proactive, omnichannel experience that their brokers and customers are looking for and we’re delighted to be joining Ageas on this journey.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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