Ageas Seguros Deploys Duck Creek Solutions for Portuguese Business

By replacing multiple legacy systems with best-in-class solutions, the insurer will be able to reduce operating costs and increase internal process efficiencies.

(Image source: Ageas Seguros homepage.)

Ageas Portugal Group (Ageas Seguros, a business unit of Brussels-based Ageas) has gone live with Duck Creek PolicyBilling, and Data Hub (a component of Duck Creek Insights) as part of a digital transformation to streamline operations and offer superior service to customers in the region, the vendor reports. The deployment was aided by Duck Creek Delivery Assurance carrying out a number of Product Conformance Reviews throughout the lifecycle of the project in order to ensure that delivery best practices were strictly adhered to, a vendor statement says. These engagements included a combination of onsite visits and remote calls designed to deliver a positive outcome in the shortest timeframe possible, Duck Creek says.

The implementation of the Duck Creek solutions represents the insurer’s “aggressive digital agenda,” and will allow Ageas Seguros make better, faster decisions and support customers in the ways they prefer, according to the vendor. By replacing multiple legacy systems with best-in-class solutions, the insurer will be able to reduce operating costs and increase internal process efficiencies, freeing up its IT staff to focus on the company’s strong digital-first strategy, says Duck Creek.

“As we plan our business strategy for the future, it’s critical that we deploy systems and solutions that can evolve with our organization and processes rather than constrain us to outdated operating models,” comments Marisa Castro, Ageas Portugal Group Transformation Program Director. “With our Duck Creek solutions, we’ll not only be able to offer customers better service, but the upgradable platform will also allow us to keep pace with the changing marketplace in our region.”

The vendor describes the solutions adopted by Ageas as follows:

Duck Creek Policy is a powerful and flexible solution that enables insurers to service the complete policy lifecycle and define and develop new products across a wide range of lines of business.

Duck Creek Billing is a complete solution that helps carriers reduce expense ratios, improve bill collection rates, and increase customer satisfaction.

Bart Patrick, Managing Director, EMEA, Duck Creek Technologies.

Duck Creek Insights accelerates insurers’ journeys from data to results, giving them the power of modern insurance analytics to unlock the potential of true digital transformation and realize their business goals.

“Today’s insurers need the speed and flexibility of low-code product configuration and the power of an open, connected technology platform,” comments Bart Patrick, European Managing Director at Duck Creek. “In a rapidly-changing market, the insurers who succeed are the ones that can offer their customers the service they have come to expect, and Ageas Seguros has taken the right step in that direction by rapidly executing this major step in their digital transformation.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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