(Athenaeum art museum, Alexandria, Va., home of AFBA and 5Star Life. Photo credit: AgnosticPreachersKid.)

Armed Forces Benefit Association (AFBA) (Alexandria, Va.) and its affiliate 5Star Life Insurance Company have selected FINEOS Claims (Dublin) to manage the entire claims process, from initial notification through final claim payment for enterprise life, supplemental and voluntary products.

“We looked at a number of solution options in order to deliver the best outcome for our members and customers and in the end we felt FINEOS provided the best fit for us in terms of the capabilities it offered around managing claims,” comments Claudia Gabriel, senior VP, Operations, AFBA and 5Star Life. “Overall, we see the solution adding tremendous benefit to our enterprise.”

Enhanced Customer Experience

FINEOS Claims system will enable AFBA and 5Star to enhance the customer management experience for its insureds through improved communication, automation, personalization, and proactive claim management, according to the vendor.  The insurer expects the system to increase AFBA and 5Star Life’s ability to grow while improving its reporting, product flexibility, payment accuracy, and overall auditability around the entire claims process.

(Related: FINEOS Upgrade Lets Mutual of Omaha Retire Customized Functionality)

“We are delighted AFBA and 5Star Life have selected FINEOS Claims to improve care and service to their members,” comments Michael Kelly, CEO, FINEOS. “We look forward to a fast and smooth system implementation to enable AFBA and 5Star Life to gain the benefits of FINEOS as early as possible.”