(Image credit: Seventh Day Adventist Church of Frederick.)
Adventist Risk Management Inc. (ARM; Silver Spring, Md.), the risk management company for the Seventh-day Adventist Church delivering services for its captive insurance companies, has announced that it will upgrade to Insurity’s (Hartford) Policy Decisions Evolution and its Digital Services Platform to improve operational efficiency and deliver better policyholder experiences.
“Adventist Risk Management is committed to delivering exceptional experiences to our customers, and digital transformation plays a strategic role in this objective,” comments Tim Northrop, CEO, ARM. “We are very pleased to continue our long-standing relationship with Insurity as we upgrade our policy administration system. Through this solution, we will be able to automate our workflows and streamline our operations, improving our efficiency and supporting our insured base.”
Policy Decisions Evolution runs on Insurity’s Digital Services Platform, an ecosystem of third-party data and services connected through RESTful APIs. The platform also provides Insurity’s DigitalXPerience Studio, which the vendor describes as a low-code/no-code development environment that enables business analysts to create and modify customized user interfaces and apps down to a granular level of detail.
Developing Unique Customer Experiences
“Insurity’s DigitalXPerience Studio will enable us to be nimble in developing our own unique customer experiences, making it easier to respond to market demands,” comments Tony Vargas, CIO, ARM. “The development tool will greatly improve collaboration between our IT and business staff, helping to improve and speed the delivery of new products and services.”
“After a rigorous selection process, we are extremely pleased and honored that Adventist Risk Management has once again selected Insurity to continue their digital transformation journey,” comments Michele Shepard, chief revenue officer of Insurity. “We look forward to delivering entirely new levels of value as we deploy our latest-generation products and digital platform.
ARM will continue to use DataHouse, Insurity’s data solution, which the carrier selected in 2014, as well as Billing Decisions, Insurity’s enterprise billing solution.