ACORD Names John Bissell SVP of Global Operations

Bissell will assume the responsibilities of Roy Laker, ACORD’s London-based vice president, who will be retiring this year.

(Greg Maciag, ACORD’s president and CEO speaking at the ACORD LOMA conference. Photo courtesy of ACORD.)

John Bissell, former chief operating officer of Capita Commercial Insurance Services has been named ACORD’s senior vice president of global operations. In that role he will supervise all of the insurance technology standards organization’s global and London Market operations and manage ACORD’s London and global staffs. Bissell will be based in ACORD’s London office and will assume the responsibilities of Roy Laker, ACORD’s London-based vice president, who will be retiring this year.

John Bissell, SVP, Global Operations, ACORD.

John Bissell, SVP, Global Operations, ACORD.

At Capita, Bissell was responsible for delivering operational improvements that significantly increased efficiency and collaboration, and was Managing Director of the Capita-Marsh Business Process Outsourcing relationship. His previous positions include operations director at Miller Insurance Services and Head of International General Insurance Operations at Aviva. A strong advocate for industry modernization, Bissell has been influential in driving technology initiatives in the London Market, according to an ACORD statement.

“John is a forward-looking leader with a deep knowledge of the global industry and a passion for technology,” comments Greg Maciag, president and CEO, ACORD. “He has a track record of spearheading progressive change, and we are very pleased to have him apply his skills at ACORD.”

“As more and more players enter the international insurance marketplace, ACORD’s role in the industry becomes even more vital,” says Bissell. “I look forward to working with ACORD members and partners in both established and emerging markets to help them achieve their goals for global growth.”

(Related: ACORD LOMA is Over:  Next Major ACORD Event Fall 2015.)

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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