ACCC Insurance Improves Claims Experience with One Inc’s ClaimsPay

ACCC chose the One Inc Digital Payments Platform to incorporate digital claims payment functionality, enhance customer engagement, and facilitate faster claims payments.

(Image credit: Skeeze.)

ACCC Insurance Company (ACCC) (Houston, Texas) has selected the One Inc (Folsom, Calif.) Digital Payments Platform’s ClaimsPay application to modernize the its outbound payment capabilities. A personal auto insurer working distributing through 3,000 independent agents,  ACCC sought to improve the claims experience for policyholders, according to a One Inc statement. ACCC chose the One Inc Digital Payments Platform to incorporate digital claims payment functionality, enhance customer engagement, and facilitate faster claims payments, the vendor reports.

Peter Datz, Director, Business Applications and Technology Services, ACCC Insurance Company.

“ACCC identified a need to modernize, simplify and accelerate its capabilities related to claims payments and to provide payees with more options, including digital and near real-time capabilities that are impossible with traditional paper checks,“ comments Peter Datz, director of business applications and technology services, ACCC Insurance Company. “Selecting One Inc as our digital payments and disbursement platform will address these shorter-term priorities, and their familiarity with and focus on the unique needs of the non-standard insurance industry will make this a valuable partnership going forward. One Inc’s seamless and flexible integration into our current systems will also streamline several time-consuming processes, freeing up our adjusters to focus on the complex issues that require more in-depth, human attention.”

Christopher W. Ewing, CEO, One Inc.

Variety of Digital Engagement Channels and Secure Disbursement Options

The insurer also identified One Inc’s user-friendly interface—which is designed to support enhanced adoption among insureds—as another deciding factor for ACCC when choosing a software solution focused on driving digital disbursements. The platform’s intuitive design and multiple disbursement options will enable ACCC to derive important decision-making data in real-time, while delivering a seamless customer experience, according to the vendor.

“By offering a variety of digital engagement channels and secure disbursement options, ACCC will be able to create an industry-leading customer experience around claims payments,” said Christopher W. Ewing, president and CEO of One Inc. “We look forward to a long, collaborative partnership with ACCC as they continue to expand and innovate moving forward.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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