AAA Carolinas Seeks Speed through Guidewire Solutions in the Cloud

The insurer has partnered with Guidewire and Ernst & Young to focus on its core competency and achieve greater product speed-to-market.

(Source: North Carolina Travel & Tourism Coalition.)

AAA Carolinas has selected Guidewire Software’s (Foster City, Calif.) InsuranceSuite as its underwriting, rating, policy administration, billing, and claims management platform. The Charlotte-based affiliate of the AAA federation of clubs has also selected Guidewire Account Management Portal for Policyholders and Quote and Buy Portal for Policyholders to enhance the digital experience of its customers. AAA Carolinas will access these solution in a private cloud, with implementation, ongoing services, and support provided by Ernst & Young LLP (EY).

AAA Carolinas tapped Guidewire’s solutions and EY’s Insurance Nexus strategic offering, to transform its business and enhance their commitment to serving their agents and policyholders, according to a Guidewire statement. The insurer plans to provide an integrated foundation that works together to provide a holistic experience for its users. AAA Carolinas will implement the Guidewire solutions across all lines of business simultaneously, running new business and converting their existing business onto the new systems.

Speed a Critically Important Business Driver

“Speed-to-market is a critically important business driver for us, as aging systems kept us operating as a ‘development shop’ and unable to address agent and policyholder demands in a timely manner,” comments Jim McCafferty, president, AAA Insurance of the Carolinas. “We felt that a hosted, managed services approach would be the best one to take to enable our agents to focus on their core competency: providing our policyholders with the very best insurance and service we can offer. And with Guidewire Digital Portals being tightly integrated with InsuranceSuite, we can also easily offer self-service capabilities as an additional option to our policyholders.”

Shawn Cherry, VP and CIO, AAA Carolinas.

Shawn Cherry, VP and CIO, AAA Carolinas.

AAA Carolinas was interested in an integrated suite of products that could offer a consistent look and feel across the portfolio to our agents and employees, according to Shawn Cherry, VP and CIO, AAA Carolinas. “Guidewire InsuranceSuite and Digital Portals will enable them to be able to access one customer record across all systems and channels, providing a 360-degree view for customer relationship

“We are honored that AAA Carolinas is putting their trust in EY and entering into this long-term working relationship.  Our EY Insurance Nexus strategic offering will be leveraged to implement, host and manage AAA’s solution” comments Rajcan Surface, Partner, Ernst & Young LLP. “We are seeing a growing interest globally in our cloud offering and establishing similar relationships with other insurance carriers.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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