TransGuard Insurance Company of America and Occidental Fire & Casualty Company of North Carolina sought to improve their internal processes and ease of doing business for independent agents, while also delivering a better experience to the customer experience.
The integration will help insurance carriers streamline customer communications that require secure delivery, signature and storage, including business applications, beneficiary change forms and claims documents, and will speed up transaction times while ensuring security and regulatory compliance.
Owing to IBM Cloud’s ongoing deployment of data centers internationally, e-SignLive will be offered in new markets, starting with Australia and continuing through Japan, Germany, the United Kingdom, Singapore and Brazil.
The Silanis acquisition gains VASCO entry into the market for digitizing operational processes, including customer-facing processes with workflow and document management dimensions, while Silanis gains access to VASCO’s over 10,000 customers globally.
The Lansing, Mich.-based carrier’s search for an e-signature solution was motivated by feedback from its nearly 39,000 independent agents looking for a way to complete business electronically and offer a better customer experience for their clients.
The solution makes it easy for Microsoft SharePoint users to securely sign and send documents for e-signature inside of SharePoint, preventing interruptions to business processes.
The offering provides Canadian organizations with the same compliance, security and data hosting standards previously available only through on-premise hosting.
Solution combination designed to enable carriers or agents to rapidly go live with fully digital customer communications and transaction capabilities.
The Co-operators choice of e-SignLife was influenced by the Silanis Technology service’s ability to help the insurer meet Canadian compliance requirements, as well as gather the extended electronic evidence and audit trail the insurer requires.
Oceanwide identified Silanis as an electronic signature partner that could integrate seamlessly with the vendor’s cloud platform.